When we update Quicken, even when when we back it up, why are new transactions lost?

scot62

Every new transaction we save is lost, even when we back up the file. We have tried every suggestion that the tech folks have offered; none have worked. We are about ready to ask for our money back because the program is not working. Does anyone know how to DEFINITELY fix this problem of Quicken not saving new transactions?

scot62

Who else out there is having trouble with Quicken saving any new transactions?

thecreator

scot62 ,

See this FAQ:  https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

NotACPA

Are you talking about transactions that you've downloaded from you bank/card/brokerage/etc, but not yet accepted into you Q accounts?  Or something else.

Please describe, in detail, why you believe that transactions are being lost ... because the Backup instructions CLEARLY state to accept all transactions before beginning the backup.