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Why did Quicken suddenly stop downloading my payment info from MortgageQuestions.com?

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Are you using the One Step Update -
Did you receive any Error message -
Any other info - since we are not looking over your shoulder at your screen
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT
It's actually an online bill that I am having this issue with. I set the bill up several moths ago, had been working fine and all of a sudden I get a message that my username and password are incorrect. I go to the website enter the username and password and i am able log in. Go back to Quicken, enter username and password, and I get "invalid user name or password. please try again." I have removed the account from billing, restarted Quicken, tried to add the account back and have gotten the same results 4-5 times. This has been going on for about a week now.
Does the password have any "special characters" -
If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help. Let them do a screen share session with you to review this Online Biller issue on your computer, to determine the nature of the problem and to figure out how to fix it.
Quicken Support:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Phone support is only available during posted business hours. The phone number can found at this website.
According to their web support specialist (who validated that I could log into their site and see my mortgage details) they have switched to a new web only view format that does not offer any linkable services or downloadable transfer file......no bueno!!
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP
For whatever it's worth ... I would not bother attempting to activate any loan or mortgage account for downloading. (Not discussing LOC or HELOC accounts here)
An online-connected loan or mortgage account does NOT have a transaction register. All data shown in the account come from whatever information the bank downloads to you ... if this process works at all.
As a result of being connected, the scheduled payment transaction reminder cannot transfer the amount of principal paid into the (non existent) account register and must use a category, usually something like Loan:Principal, instead.
you can deactivate an online-connected loan account and regain full control over your transaction register. However, you should still review the Scheduled Reminder (or Memorized Payee List entry) associated with the monthly loan payments to ensure they now transfer Principal to the loan account register and not a Category.
If you want to have full control over both the loan account register and the payment transactions you need to set up your loan account as a "manual loan account" and use the Scheduled Reminder created by the setup process to record your payment transaction on or before the due date.
If you have already established a connected loan account and are having problems with it please take a look at this:
How to convert back to a manual loan
https://community.quicken.com/discussion/7164936/faq-how-do-i-convert-a-loan-account-that-automatically-downloads-transactions-to-a-manual-entry-sc