Sync Error
Best Answers
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If you haven't already, I suggest you reset the data set: select Edit > Preferences..., Quicken ID, Sync & Alerts, and Reset your Cloud data5
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If you haven't already, you may want to review: https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app
5 -
Andy_G said:I did what you suggested earlier and it worked like a charm. I am only using Desktop online version and did not understand the detail of what happened. Thanks for your help. am just curious t
Are you Syncing to Mobile/Web?
AND do you use the Mobile app on your smartphone or the Quicken on the Web feature?If you answer "no" to both, turn Sync off completely. You don't need it.
If yes, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
Do note that a full Sync process may take many minutes to complete.Log out of your mobile app, then do this on your desktop / laptop:
How to reset Sync to Cloud
- Go to Edit / Preferences / Quicken ID, Sync & Alerts
- Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.
How to turn off Sync to Cloud for the current data file
- Go to Edit / Preferences / Quicken ID, Sync & Alerts
- Click the "Sign in as a different user" link immediately above the "Mobile and Web" group.
- Sign out, then sign back in to your Quicken account using your current (correct) Quicken ID.
- If the current data file was
actively synced to mobile prior to signing out, the following screen will present a
"Use mobile" / "Don't use mobile" choice. Make sure you
select the "Don't use mobile" option and move through the
remainder of the process.
[Please note: The mobile sync option is the default here.]
1
Answers
-
If you haven't already, I suggest you reset the data set: select Edit > Preferences..., Quicken ID, Sync & Alerts, and Reset your Cloud data5
-
Thanks. I will do that. I don't understand what this operation does. Further explanation would be appreciated.0
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If you haven't already, you may want to review: https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app
5 -
I did what you suggested earlier and it worked like a charm. I am only using Desktop online version and did not understand the detail of what happened. Thanks for your help. am just curious t0
-
Andy_G said:I did what you suggested earlier and it worked like a charm. I am only using Desktop online version and did not understand the detail of what happened. Thanks for your help. am just curious t
Are you Syncing to Mobile/Web?
AND do you use the Mobile app on your smartphone or the Quicken on the Web feature?If you answer "no" to both, turn Sync off completely. You don't need it.
If yes, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
Do note that a full Sync process may take many minutes to complete.Log out of your mobile app, then do this on your desktop / laptop:
How to reset Sync to Cloud
- Go to Edit / Preferences / Quicken ID, Sync & Alerts
- Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.
How to turn off Sync to Cloud for the current data file
- Go to Edit / Preferences / Quicken ID, Sync & Alerts
- Click the "Sign in as a different user" link immediately above the "Mobile and Web" group.
- Sign out, then sign back in to your Quicken account using your current (correct) Quicken ID.
- If the current data file was
actively synced to mobile prior to signing out, the following screen will present a
"Use mobile" / "Don't use mobile" choice. Make sure you
select the "Don't use mobile" option and move through the
remainder of the process.
[Please note: The mobile sync option is the default here.]
1 -
I did turn off the sync. Thanks again for your help.0