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Lost data

paulogo63

When Quicken updated, all my entries from the last 6 years have disappeared, but the balances shown do reflect what they were the last time I entered data last week.
This happened once before and the data reappeared after I restarted my computer, but not this time.

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Accepted answers

UKR

If you still need help locating and restoring a recent backup of your Quicken data file, I'd say it's time to call Quicken Support on the phone and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

To contact Quicken Support, please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Phone support is only available during posted business hours. The phone number can found at this website.
If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support" when you log in with your Quicken ID.
To start Chat, your browser must allow popup windows from https://www.quicken.com
Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

All comments

Greg_the_Geek

Have you tried restoring a backup from before the update?

UKR

Filtered register? Unexpected register sort order? "Missing" data?

Please review https://community.quicken.com/discussion/7181795/faq-register-messed-up-missing-transactions-or-not-showing-transactions-as-it-used-to

Jim32

Same here - when I update to the cloud, things change. Paychecks get deleted, random transactions go missing... I have even had new things (like transfer reminders) added to the registry.

Something is definitely wrong when syncing to cloud. I've turned it off for now while I continue to fix the stuff that breaks after syncing to Cloud.

UKR

If Sync to Mobile is messing up your data, do be sure to Reset Sync so that a brand new Sync file is created on the server next time you resume sync. If you continue to work with an old, suspected (or known) to be bad sync file, your data file will get corrupted again.

paulogo63

> @Greg_the_Geek said:
> Have you tried restoring a backup from before the update?

I tried something but a message said I could lose everything. I am backed up on an external drive and on Dropbox but not sure how to do it from Dropbox.

paulogo63

I do not have Quicken on a mobile device.

paulogo63

> @Greg_the_Geek said:
> Have you tried restoring a backup from before the update?

I would restore from Dropbox but it says I last updated 7 weeks ago, but I backed up 7 days ago. I am afraid of losing 6 weeks work of entries.

Greg_the_Geek

You can just change the extension of a Quicken backup file from .QDF-backup to .QDF and then open it in Quicken. Just make sure the name is different than your current Quicken data file.

paulogo63

I'm not sure what you are advising, but saying "just make sure" suggests I could lose data if I don't do it correctly, and I don't know much about extensions and naming data files.

UKR

Quicken Support:

To contact Quicken Support, please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Phone support is only available during posted business hours. The phone number can found at this website.
If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support" when you log in with your Quicken ID.
To start Chat, your browser must allow popup windows from https://www.quicken.com
Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.