Can't connect to most of my Online Billers

Rob Whipple

I have so many issues with connecting online billers, I have more than once abandoned Quicken for [removed] or [removed], only to come back because I miss features I only get with Quicken--oh if I could only have an error-free Quicken experience! Lately it has gotten worse with 4 of my billers giving errors: Capital One, Upper Cumberland FCU, USAA, and Citi

Quicken Sarah

Hello @Rob Whipple

Thank you for taking the time to report the ongoing issues with online billers to the Community, although I apologize for any frustration or inconvenience experienced.

I took the liberty of reviewing your internal online biller profile and account information and was able to confirm that both Citi and Upper Cumberland FCU successfully updated as of 11/21/19 but I can also see that prior to that update, both bills were experiencing user credential authentication errors.

For USAA the biller account is "locked" with the following internal error message:



As mentioned above by @Quicken Tyka, there is an open and ongoing issue connecting with Capital One online bills.  Capital One is actively blocking our service providers from connecting with their system to obtain biller information.

Our biller service providers are actively engaged with Capital One and working to restore access but we do not have an ETA on when this ongoing issue will be resolved.

Other services may be using a different service provider for their online bill presentment services that is not being blocked by Capital One and may be why other services are successfully connecting with and updating Capital One online bill information. 

It has also come to my attention that you have reached out to our higher support teams who have been attempting to contact you for the last two days to follow-up with your escalation.

Please respond to the email from Quicken Support Representative Nick W. to schedule a callback with Nick at a time when you will be available.

I hope this information is helpful and thank you again for reporting these errors to the Community.

Sarah

Quicken_Tyka

Hello Rob,

Thank you for taking the time to visit the Community although I apologize that you haven't received a response. 

Please take a moment and review the information available here and post back to let us know if these steps correct the error.

Please also let us know the error that you are receiving and if you are attempting to add these or update existing bills.

The more information you can provide regarding this issue will help the Community to better understand and assist.

Thank you,

-Quicken Tyka

Rob Whipple

I haven't been able to connect with capital one, ever. As for Upper Cumberland, Citi, and USAA, they were all recently added but they really have never worked properly.

Rob Whipple

I wish I could just post a screenshot but I can't find any way to do that. Capital one says what it always says that it's waiting for the next bill, the other say they are locked, but this is incorrect I am able to sign in what's the bank website no problem kalama, so clearly this is a quicken issue

Quicken_Tyka

Hello Rob,

Thank you for the response and for providing more details.

There is an ongoing alert for Capital One eBills, they cannot be added or updated in Quicken at this time.

https://community.quicken.com/discussion/7855126/updated-11-16-19-users-unable-to-add-capital-one-ebills-online-billers#latest

As for your other bills, I would recommend contacting support directly for advanced troubleshooting a review of your online biller profile to determine the cause of these issues.

Thank you,
-Quicken Tyka

Rob Whipple

I can't believe all these months later, Quicken still can't connect with a major bank like Capital One--I mean [removed] & [removed] both can manage it!?

As for the others, I have tried support and they weren't able to help, that is why I posted here, hoping someone could help where Quicken Support could not.

Quicken Sarah

Hello @Rob Whipple

Thank you for taking the time to report the ongoing issues with online billers to the Community, although I apologize for any frustration or inconvenience experienced.

I took the liberty of reviewing your internal online biller profile and account information and was able to confirm that both Citi and Upper Cumberland FCU successfully updated as of 11/21/19 but I can also see that prior to that update, both bills were experiencing user credential authentication errors.

For USAA the biller account is "locked" with the following internal error message:



As mentioned above by @Quicken Tyka, there is an open and ongoing issue connecting with Capital One online bills.  Capital One is actively blocking our service providers from connecting with their system to obtain biller information.

Our biller service providers are actively engaged with Capital One and working to restore access but we do not have an ETA on when this ongoing issue will be resolved.

Other services may be using a different service provider for their online bill presentment services that is not being blocked by Capital One and may be why other services are successfully connecting with and updating Capital One online bill information. 

It has also come to my attention that you have reached out to our higher support teams who have been attempting to contact you for the last two days to follow-up with your escalation.

Please respond to the email from Quicken Support Representative Nick W. to schedule a callback with Nick at a time when you will be available.

I hope this information is helpful and thank you again for reporting these errors to the Community.

Sarah