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Quicken Premier 2012 - only backs up data thru 2013

quickkathy

Today my Backup suddenly stopped capturing all data. Now backup only captures through mid-2913. All transactions from 2913 thru today are now now missing. I restored from yesterday’s backup... all transactions appeared ... good news.
But I then tried a backed-up and the backup only captured thru mid-2013....
Please let me know if anyone else has this issue and how to fix it.
Many thanks!

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Accepted answers

UKR

Looks like you may have "the click-through bug" on your system. Clicking a menu item "clicks through" to the underlying view or account register and changes something there, depending on where the mouse is at "click" time.

As a result, if at start of backup an account register is open on screen, the mouse clicks change the register sort order to something other than "by Date".

Filtered register? Unexpected register sort order? "Missing" data?

Please review https://community.quicken.com/discussion/7181795/faq-register-messed-up-missing-transactions-or-not-showing-transactions-as-it-used-to

Also please review this:

Old Quicken Patch downloads 2000+

When running an old, unsupported Quicken version you may no longer be able to download bug fixes (patch files) directly from Quicken.
However, until further notice they are still available here:
US version: http://www.quicknperlwiz.com/quickenpatches.html
Canadian version: http://www.quicknperlwiz.com/quickenpatchescanadian.html
If clicking on Help / About Quicken does not show the highest Release number available for your version (year), as shown on this webpage, download and install the appropriate file(s) from the link above.

All comments

quickkathy

Typo— thru 2013 not 2913

thecreator

Hi @quickkathy ,

2913, 2013. What happened to the data from 2019?

See this FAQ: https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

Ps56k2

How are you performing the Quicken Backup -
and then, how did you realize that 2013 data and beyond was missing ?

quickkathy

Many thanks for taking time out of your holiday to reply to my question.

I backup each time I use quicken. My process is (1) file>backup>confirm destination is my C drive>Quicken Backups and that I have selected “attach date and time to file name”>ok. Once I receive”backup successful “, I then repeat the process but this time I select my E drive that holds a flash drive, thus giving me 2 backups.

Right now if I open the file and restore from an earlier version all data through that backup will be there. However, if I backup that file with a new file name, the result is “backup successful... but after closing down and reopening... all data after 2013 is again missing.

I can see that data is missing after 2013 because now each account only has transactions through mid-2013. I looked in each account and the last transaction showing in each account is from 2013.

I’m running Quicken Premier 2012 US release R2(21.1.2.12). My computer is a Dell with windows 7. I have not done any upgrades or changes to systems for approx 11 months.

Again thanks for you help.

thecreator

Hi @quickkathy ,

Instead of making two Backups, I would suggest that you eliminate the Backup to the C: Drive and buy another Flash Drive and have two Flash Drive Manual Backups of your Quicken Data.

Quicken Backups made to your C: Drive isn't a true Backup, since if your C: crashes or if the operating system becomes unbootable you would need to find someone to recover your Quicken Data.

UKR

As a result, if at start of backup an account register is open on screen, the mouse clicks change the register sort order to something other than "by Date".

Filtered register? Unexpected register sort order? "Missing" data?

Please review https://community.quicken.com/discussion/7181795/faq-register-messed-up-missing-transactions-or-not-showing-transactions-as-it-used-to

Also please review this:

Old Quicken Patch downloads 2000+