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Trying to access one account causes crash

whitenack

Hello all,

Just updated to the windows subscription version, from Q2013, this weekend. Everything seems to be in good shape except for one specific account. It is a loan account, and every time I try to access it, Quicken crashes. Any thoughts on how to fix?

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Accepted answers

UKR

1) I don't use the cloud, so I've never seen this prompt before.

Do you intend to replace your active Quicken data file with the restored backup or will you be restoring to a file name different from the active data file?
If you're restoring to a different file name ignore that text.
Make sure you select the correct destination path for the restored Quicken data file. Usually \Documents\Quicken on your C:-drive.

2) And, is your currently active Quicken data file synced to the cloud?
You just updated Quicken from an old version that didn't have this feature. Do you intend to use Quicken Mobile on your smartphone or the new Quicken Web application?

If you answer "no" to both, turn Sync off completely. You don't need it.

If yes, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
Do note that a full Sync process may take many minutes to complete.

Log out of your mobile app, then do this on your desktop / laptop:

How to reset Sync to Cloud

Go to Edit / Preferences / Quicken ID, Sync & Alerts
Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.

How to turn off Sync to Cloud for the current data file

Go to Edit / Preferences / Quicken ID, Sync & Alerts
Click the "Sign in as a different user" link immediately above the "Mobile and Web" group.
Sign out, then sign back in to your Quicken account using your current (correct) Quicken ID.
If the current data file was actively synced to mobile prior to signing out, the following screen will present a "Use mobile" / "Don't use mobile" choice. Make sure you select the "Don't use mobile" option and move through the remainder of the process.
[Please note: The mobile sync option is the default here.]

3) If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again using the current data file with all the latest data, not a restored old backup.

Still not working?

Let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
Please perform all the steps in this document in the order specified:
Troubleshooting 101 - Fixing Software Installation and Data File Problems

All comments

Sherlock

If you haven't already, you may want to review: https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

whitenack

Thanks Sherlock. I just ran validate and repair and it didn't produce any errors. If I go back to an old backup, I see that it says it is going to overwrite my quicken cloud information with this backup. I don't want to do that. Is there any way to take a quick peak at an old file without overwriting all my info?

UKR

whitenack said:

Thanks Sherlock. I just ran validate and repair and it didn't produce any errors. If I go back to an old backup, I see that it says it is going to overwrite my quicken cloud information with this backup. I don't want to do that. Is there any way to take a quick peak at an old file without overwriting all my info?

Is this the prompt you are getting?

Image: https://us.v-cdn.net/6031128/uploads/editor/9y/bjvk4zxnjkov.png

Select "create a copy".
On the next screen review BOTH the file name that Quicken is about to create and the path where Quicken is going to put the restored data file. You should select the \Documents\Quicken folder (the same folder as where your current Quicken data file is located.

whitenack

No, here is the prompt I am getting. The wording in bold at the bottom is what has me nervous.

image.png

UKR

1) I don't use the cloud, so I've never seen this prompt before.

If you answer "no" to both, turn Sync off completely. You don't need it.

If yes, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
Do note that a full Sync process may take many minutes to complete.

Log out of your mobile app, then do this on your desktop / laptop:

How to reset Sync to Cloud

Go to Edit / Preferences / Quicken ID, Sync & Alerts
Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.

How to turn off Sync to Cloud for the current data file

Go to Edit / Preferences / Quicken ID, Sync & Alerts
Click the "Sign in as a different user" link immediately above the "Mobile and Web" group.
Sign out, then sign back in to your Quicken account using your current (correct) Quicken ID.
If the current data file was actively synced to mobile prior to signing out, the following screen will present a "Use mobile" / "Don't use mobile" choice. Make sure you select the "Don't use mobile" option and move through the remainder of the process.
[Please note: The mobile sync option is the default here.]

Still not working?