Error CC-505 Citibank

Herrick Inman

Getting error CC-505 when attempting one-step update of Citibank deposit and credit accounts.

Quicken_Natalie

Hello All,

Thank you for taking the time to provide the details of this issue to the Community.

The CC-505 error being returned when attempting to add or update Citi accounts in Quicken is a known issue and requires the accounts to be authorized on Citi's website once again.

Please reference this Alert for more details, as well as steps to follow in order to resolve this. 

Thank you,

Quicken Natalie

barry987

Same problem

Michael Cohen

Contacted Citibank Customer Service. For Quicken access the program has to be explicitly registered with Citibank at the Profile > Security > Manage Desktop Apps. This will solve the problem

richard13

> @Michael Cohen said:
> Contacted Citibank Customer Service. For Quicken access the program has to be explicitly registered with Citibank at the Profile > Security > Manage Desktop Apps. This will solve the problem

Hi Michael.

Did you actually get this to work? When I try I was still getting the error. I even exited Quicken, relaunched, still no dice.

So then I removed online access to my Citi accounts. But now when I try to re-add them I'm getting "Sorry. We encountered and error. (It's not your fault.)".

And yes, I am doing this within the 10 minute window.

Thanks.

Steve Davis

I am still having the same issue. I am waiting to chat with a Citibank support person.

Ken Stevens

Did anyone get this resolved? I am having the same issue.

Ken Stevens

...and I have the permissions set correctly with Citibank and it isn't working.

Amy Gonzalez

I too am getting the CC-505 error when updating my Citibank credit card account.

Quicken_Tyka

Hello all,

Thank you for taking the time to visit the Community to post your issue, although I am sorry to hear that the CC-505 error with Citibank continues to persist.

If you haven't already, please take a moment to review the information and the steps available here.

If the issue persists, try these steps again the next business day. If the problem continues for more than a few days, contact Quicken Support for assistance. Your financial institution cannot resolve this issue.

Thank you,
-Quicken Tyka

Quicken_Natalie

Hello All,

Thank you for taking the time to provide the details of this issue to the Community.

The CC-505 error being returned when attempting to add or update Citi accounts in Quicken is a known issue and requires the accounts to be authorized on Citi's website once again.

Please reference this Alert for more details, as well as steps to follow in order to resolve this. 

Thank you,

Quicken Natalie