trouble connecting to founders federal credit union , error cc-502
Best Answer
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Hello @twof2019
Thank you for taking the time to report this issue to the Community, although I apologize that you have not yet received a response.
If you are still needing assistance with the CC-502 error with Founders Federal Credit Union, please take a moment and review the information available here.
If the trouble persists after completing these steps, please contact support directly for advanced troubleshooting steps and a review of the logs for possible escalation.
https://www.quicken.com/support#contact-support
Thank you,
-Quicken Tyka
~~~***~~~5
Answers
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Since I deactivated connection to founders, the cc-502 is coming when trying Activate One Step Update.0
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I attached a screenshot of the error. I've been using quicken for a dozen years or more and not a beginner with this stuff. no evidence that founders fcu is down at all. i checked, doubled check, triple checked user name and pw and they're okay (having used them to login directly to the credit union web site).0
-
Hello @twof2019
Thank you for taking the time to report this issue to the Community, although I apologize that you have not yet received a response.
If you are still needing assistance with the CC-502 error with Founders Federal Credit Union, please take a moment and review the information available here.
If the trouble persists after completing these steps, please contact support directly for advanced troubleshooting steps and a review of the logs for possible escalation.
https://www.quicken.com/support#contact-support
Thank you,
-Quicken Tyka
~~~***~~~5 -
In case of CC-501, 502, 503, 506 errors from a single bank deactivate all accounts with this bank using the same bank logon ID, including any old, long closed, hidden and forgotten accounts that might still be activated. If you miss one, the aggregation server involved in handling Express Web Connect - connected accounts will not start with a clean slate and you will continue to have problems. When done deactivating, restart Quicken and reactivate accounts.
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