Need help with mismatch between transaction and holdings lot

btenglish1

I am trying to reconcile an investment account. The first transaction for a mutual fund I bought is showing up in my holdings with the wrong share balance, and it looks like it's automatically subtracting a certain amount from my cost basis, then recalculating the number of shares I bought based on a lower cost basis. I have deleted the transaction and re-entered it multiple times and it keeps changing the number of shares the I bought as listed on the lot in my holdings page. Has anyone seen this.

Quicken_Tyka

Hello @btenglish1

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a follow-up response.

If you are still needing assistance and haven't done so already, I would recommend contacting support directly for assistance.

https://www.quicken.com/support#contact-support

Quicken Care has the ability to initiate a screen share to be able to view the problem and help to find the issue with the account.

Thank you,

-Quicken Tyka

Sherlock

If you haven't already, you may want to review: https://community.quicken.com/discussion/7267839/quicken-faq-managing-placeholder-entries-in-quicken-for-windows

btenglish1

It doesn't look like it's a placeholder issue. According to my register there are no placeholder entries.

Quicken_Tyka

Hello @btenglish1

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a follow-up response.

If you are still needing assistance and haven't done so already, I would recommend contacting support directly for assistance.

https://www.quicken.com/support#contact-support

Quicken Care has the ability to initiate a screen share to be able to view the problem and help to find the issue with the account.

Thank you,

-Quicken Tyka