Is there any way to see status on a submitted problem report?

dsttexas

I was hoping there would be some kind of ticket numbering or status tracking on submitted problem reports, but I don't see this anywhere. Any way to check?

mshiggins

There is no direct way for a Quicken user to get status on an issue reported via Help | Report a Problem.

If you contacted support via chat or phone, you should have been given a case number that you can refer to in any follow up contacts with support. 

You can ask here on the forum, though, and a moderator or fellow user may be able to provide info on the issue. 

smayer97

The "Report a problem" menu is strictly a general reporting mechanism. Only if a developer requires more in depth info to resolve the issue and it is warranted would they reach out to you. So this avenue is useful just to alert developers but there is general no two-way feedback mechanism.

To get support, either contact Quicken support or report your issue here for community and moderator support.

To hit on all avenues, I then recommend that you start here then link your discussion thread in any report submitted via the "Report a problem" menu.

mshiggins

There is no direct way for a Quicken user to get status on an issue reported via Help | Report a Problem.

If you contacted support via chat or phone, you should have been given a case number that you can refer to in any follow up contacts with support. 

You can ask here on the forum, though, and a moderator or fellow user may be able to provide info on the issue. 

smayer97

The "Report a problem" menu is strictly a general reporting mechanism. Only if a developer requires more in depth info to resolve the issue and it is warranted would they reach out to you. So this avenue is useful just to alert developers but there is general no two-way feedback mechanism.

To get support, either contact Quicken support or report your issue here for community and moderator support.

To hit on all avenues, I then recommend that you start here then link your discussion thread in any report submitted via the "Report a problem" menu.