Is there any way to see status on a submitted problem report?
Best Answers
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There is no direct way for a Quicken user to get status on an issue reported via Help | Report a Problem.
If you contacted support via chat or phone, you should have been given a case number that you can refer to in any follow up contacts with support.
You can ask here on the forum, though, and a moderator or fellow user may be able to provide info on the issue.
Quicken user since Q1999. Currently using QW2017.
Questions? Check out the Quicken Windows FAQ list5 -
The "Report a problem" menu is strictly a general reporting mechanism. Only if a developer requires more in depth info to resolve the issue and it is warranted would they reach out to you. So this avenue is useful just to alert developers but there is general no two-way feedback mechanism.To get support, either contact Quicken support or report your issue here for community and moderator support.To hit on all avenues, I then recommend that you start here then link your discussion thread in any report submitted via the "Report a problem" menu.
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(Canadian user since '92, STILL using QM2007)
5
Answers
-
There is no direct way for a Quicken user to get status on an issue reported via Help | Report a Problem.
If you contacted support via chat or phone, you should have been given a case number that you can refer to in any follow up contacts with support.
You can ask here on the forum, though, and a moderator or fellow user may be able to provide info on the issue.
Quicken user since Q1999. Currently using QW2017.
Questions? Check out the Quicken Windows FAQ list5 -
The "Report a problem" menu is strictly a general reporting mechanism. Only if a developer requires more in depth info to resolve the issue and it is warranted would they reach out to you. So this avenue is useful just to alert developers but there is general no two-way feedback mechanism.To get support, either contact Quicken support or report your issue here for community and moderator support.To hit on all avenues, I then recommend that you start here then link your discussion thread in any report submitted via the "Report a problem" menu.
Have Questions? Help Guide for Quicken for Mac
FAQs: Quicken Mac • Quicken Windows • Quicken Mobile
Add your VOTE to Quicken for Mac Product Ideas
Object to Quicken's business model, using up 25% of your screen? Add your vote here:
Quicken should eliminate the LARGE Ad space when a subscription expires(Now Archived, even with over 350 votes!)
(Canadian user since '92, STILL using QM2007)
5