PASSWORD CHANGE

csytsma

Good evening. I have been using QUICKEN for quite some time and recently had my PC die.  The GEEK SQUAD at Best Buy were able to save my hard drive. As i was getting a new device, i asked them to upgrade my QUICKEN, but now I am unable to open the file  I do not remember my old ID or password so I tried to reset to current email but I still cannot access file or get the account screen as shown on help screen on your website.I worked on line with GEEK SQUAD for 2 hrs with no help so  I would love if you could help me. 
Thanks so much.
  LOVER OF QUICKEN  Chris Sytsma 

splasher

When the Geek squad upgraded Quicken, they had to use a Quicken Id to purchase and activate it.  It is that Quicken Id that needs to be used.

You probably need to contact Quicken Support to resolve this issue.

Sherlock

If you haven't already, you may want to review: https://www.quicken.com/support/what-if-quicken-not-accepting-data-file-password

splasher

When the Geek squad upgraded Quicken, they had to use a Quicken Id to purchase and activate it.  It is that Quicken Id that needs to be used.

You probably need to contact Quicken Support to resolve this issue.