Quicken mobile has stopped refreshing transactions, is this a known issue?

Over the last few days, Quicken Mobile shows ‘refreshing’ for hours (12+) and never completes. This worked fine a week ago. Is this a known issue?

Answers

  • Quicken_TykaQuicken_Tyka Moderator ✭✭✭✭
    Hello @hj.rose.tx

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

    If you are still needing help with syncing to mobile

    Please start by resetting your cloud data:

    Step 1: Reset the cloud data through the desktop program

    1. Go to Edit > Preferences > Quicken ID, Mobile & Alerts.
    2. Click Reset your cloud data.

    STEP 2: AFTER RESETTING YOUR CLOUD DATA 

    You'll need to sign out of the Mobile App and sign back in:

    1. Open the Quicken Mobile App.
    2. Tap the Menu icon Troubleshooting Issues with the Quicken Mobile App in the upper left.
    3. Tap the Logout button at the bottom of the screen. 
    4. Sign back in with the same Quicken ID.
    https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app

    Let us know how it goes!
    -Quicken Tyka
    -Quicken Tyka
  • hj.rose.txhj.rose.tx Member
    Thanks for the response. Unfortunately I am not presented with the option to reset my cloud data. I get Edit>Preferences>Quicken ID, Sync & Alerts which gives me the option to link my data. When I link and sync my data, I follow the same procedure and come back to the same place.

    I am running Quicken - Deluxe, 2020, Version R23.21, Build 27.1.23.21 with Windows 10 - Home, Version 1903, Installed 7/29/2019, OS Build 18362.535

    Any thoughts?

    ---> Hal
  • Quicken_TykaQuicken_Tyka Moderator ✭✭✭✭
    Hello @hj.rose.tx

    Thank you for providing more details, although I apologize for the delay.

    What you have described is an Internal Sync Disconnect, please take a moment to review and attempt the steps shown below.

        1.  In the Edit > Preferences > Quicken ID Sync & Alerts section, click the blue link that says “Sign in as a different user”.  

        2.  A window will open asking you to confirm that you want to sign out, type “Yes” in the box and click OK.

        3.  Quicken will refresh and show a blank sign-in screen, when it does, close and re-open Quicken.  

        4.  Sign in with the same Quicken ID username and password and if prompted select to “Don’t Use Mobile” and click OK.

        5.  When you can see your data file again, return to the Mobile & Web tab and click Get Started to activate the sync and re-add your accounts.

    https://community.quicken.com/discussion/7856172/faq-common-mobile-web-sync-errors-and-solutions

    Let me know how it goes!

    -Quicken Tyka

    -Quicken Tyka
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