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Quicken Classic for Windows
Errors and Troubleshooting (Windows)
First Horizon Bank activity freezes
mbur
I have latest version of subscription software. When doing online update for First Horizon Bank the system freezes up. Updates with other banks work fine. How do I fix this.
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Accepted answers
Quicken_Natalie
Hello
@mbur
,
Thank you for providing those additional details, although I apologize you have not yet received a follow-up response.
If you have not already done so, I suggest performing a Validate and Repair on your Quicken data file, following the steps outlined
here
.
If the issue persists, I suggest contacting
Support
directly for more in-depth troubleshooting. Support has access to tools and information that the Community does not have, and will work with you towards resolving this.
Thank you,
Quicken Natalie
All comments
Quicken_Natalie
Hello
@mbur
,
Thank you for providing the details of this issue to the Community, although I apologize that you have not yet received a response.
If you are still needing assistance with updating your Horizon Bank account(s) in Quicken, please take a moment and review the information available
here
and post back to let us know what version and release of Quicken you're using.
Please also let us know the full name of the financial institution as displayed in Quicken, as well as the Connection Type being used. Additionally, do you receive any error messages?
The more information you can provide regarding this issue will help the Community to better understand and assist.
Thank you,
Quicken Natalie
mbur
The bank is listed as "First Horizon Bank" and is direct connection. I do not get error messages, the program freezes while processing online data at 1% of processing payees. My other banks, etc. seem to work fine. I updated to 27.1.23.21 and it doesn't help.
Quicken_Natalie
Hello
@mbur
,
Thank you for providing those additional details, although I apologize you have not yet received a follow-up response.
If you have not already done so, I suggest performing a Validate and Repair on your Quicken data file, following the steps outlined
here
.
If the issue persists, I suggest contacting
Support
directly for more in-depth troubleshooting. Support has access to tools and information that the Community does not have, and will work with you towards resolving this.
Thank you,
Quicken Natalie
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