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Quicken crashes when changing location where backups are stored

Monica

I want to change the folder where backups are stored. When I click "Change" the screen goes dark and eventually a message comes up "Unable to create the error report. Please verify that there is enough space in your TEMP Folder." I click "okay" and Quicken just closes.

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Monica

I want to change the folder where backups are stored. When I click "Change" the screen goes dark an

Monica

Grrr, what I wanted to add is that I now discovered Quicken is crashing any time I try to go to another folder or even just open a folder. I'm using Quicken Deluxe for Windows 10.

Greg_the_Geek

What is the path to the folder that contains your Quicken data file? Do you have Controlled Folder Access enabled in Windows Defender? Are you using OneDrive, Dropbox or Google Backup?

thecreator

Monica said:

I want to change the folder where backups are stored. When I click "Change" the screen goes dark and eventually a message comes up "Unable to create the error report. Please verify that there is enough space in your TEMP Folder." I click "okay" and Quicken just closes.

Hi @Monica ,

Read this FAQ: https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

Ex:

Windows 10 Pro 32-Bit Build 18362.295
Quicken 2019 Home & Business R21.16
USA

Are you changing Automatic Backups or Manual Backups?

Comment Back with additional information.

Monica

Greg the Greek, I am usually saving to an external hard drive. I was trying to also save to Dropbox. The system says I need administrator permission to access the controlled access folder - but it's my own home computer.

Monica

Ex - I was trying to save a manual backup but as I added later, any time I try to click on the window to change a directory it crashes.

Monica

Not sure if this is the information requested above but:
Windows 10 Version 1803 (OS Build 17134.1246)
Quicken 2020 Deluxe R24.11
Connected via home router

Greg_the_Geek

Again, what is the path to the folder that contains your Quicken data file?

Monica

\Quicken\BACKUP\

Monica

Don't know why that's a smiley face, should be a D and a colon

Greg_the_Geek

Is that the folder that contains your Quicken data file or is that the path for the backup?