All my Backup Files are missing in Quickn 2017

tpgross

When I log in, it asked me if I'm a new user, or open an existing file--instead of opening the last file that I used. This has happened twice. When I look for the backup files which should be on /Quickenbackup--which is where they have always been--the folder does not exist. I did not do anything to erase files or anything--it just happened spontaneously.
Fortunately, I found a Quicken file 6 months old and reactivated that file and backed it up. The next day, the same thing happened. I searched for that file and it was nowhere to be found on any drive--C or D drive.
What's going on? I see other people have had this problem...

thecreator

Hi @tpgross ,

See this procedure:  https://community.quicken.com/discussion/7731283/installing-reinstalling-and-upgrading-to-windows-quicken-2017-versions-procedural-adjustment

Once Quicken is uninstalled, do not yet reinstall it.

Download Glary Utilities from:  https://www.glarysoft.com/

Download CCleaner Free from:  https://www.ccleaner.com/ccleaner

First run Glary Utilities 1 Click Maintenance with everything but Tracks Eraser checked. If you have Disk Errors, Scheduled Disk Repair by Windows and restart the computer to run it.

Check for Disk errors again.

Run CCleaner Free. First the Cleaner portion and then the Registry Cleaner portion twice.

For safety sake, run a Manual Anti-Virus scan before reinstalling.

Then after everything is cleaned, reinstall Quicken 2017.

Your Documents should be located on your D Hard Drive in Documents and Quicken should be a sub-folder of Documents,

Quicken Backup for Manual Backups, should not be located in the computer, but on an external Device.

The Quicken Backup Folder name should be two words, not one word.

Questions?

Greg_the_Geek

What is the path to the folder that contains your Quicken data file? Do you have Controlled Folder Access enabled in Windows Defender? Are you using OneDrive, Dropbox or Google Backup? Have you tried restarting your computer?

NotACPA

Try doing a Windows search for files ending in .QDF-backup

Also, try looking in your Recycle bin.

BTW, this appears to me to be a Windows issue ... not a Quicken issue as Q can't delete folders.

tpgross

I have a solid state C drive and a D drive. The backup is /Quickenbackup. Everything used to be there. Yes, I have Windows Defender operational. I use the cloud drives you mentioned but don't use them for Quicken. I contacted Dell Support and they could not find the files and said to contact Quicken. So when I researched the issue, I see that others have had similar issues.

tpgross

For some reason the D is coming up as an emoji. I am trying to type d like in dee which is a hard drive; the C drive is a solid state drive

thecreator

Hi @tpgross ,

See this procedure:  https://community.quicken.com/discussion/7731283/installing-reinstalling-and-upgrading-to-windows-quicken-2017-versions-procedural-adjustment

Once Quicken is uninstalled, do not yet reinstall it.

Download Glary Utilities from:  https://www.glarysoft.com/

Download CCleaner Free from:  https://www.ccleaner.com/ccleaner

First run Glary Utilities 1 Click Maintenance with everything but Tracks Eraser checked. If you have Disk Errors, Scheduled Disk Repair by Windows and restart the computer to run it.

Check for Disk errors again.

Run CCleaner Free. First the Cleaner portion and then the Registry Cleaner portion twice.

For safety sake, run a Manual Anti-Virus scan before reinstalling.

Then after everything is cleaned, reinstall Quicken 2017.

Your Documents should be located on your D Hard Drive in Documents and Quicken should be a sub-folder of Documents,

Quicken Backup for Manual Backups, should not be located in the computer, but on an external Device.

The Quicken Backup Folder name should be two words, not one word.

Questions?

tpgross

Ok thanks. Yes, the backup folder is 2 words. d:/Quicken Backup