A Category assigned via the mobile app is not synching back to my Quicken desktop database

RK Mills

After assigning a category to a debit card transaction using the iPhone app, this category assignment is not being synched back to my Quicken Desktop.

Has anyone else seen this behavior?

Quicken_Tyka

Hello @RK Mills

Thank you for taking the time to respond, although I apologize for the delay.

While the entire transaction may not be missing a portion of the information is missing. 

I would still suggest attempting the recommended steps if the trouble persists, I would contact support directly for advanced troubleshooting steps.

https://www.quicken.com/support#contact-support

Thank you,

-Quicken Tyka

RK Mills

It appears to be working now. Thanks!

Quicken_Tyka

Hello @RK Mills

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response. 

I would start by taking a look at the steps outlined here particularly the steps under " I am Missing Transactions On the Mobile App."

May I also ask how many accounts do you have synced to mobile?

Please let me know how it goes!

Thank you,

-Quicken Tyka

RK Mills

Thanks Tyka. The issue is not that I am missing a transaction on the mobile app. I see the transaction in the mobile app. The issue is that the category I have assigned to the transaction in the mobile app is not appearing as the assigned category once I view the same transaction via the desktop app after a cloud sync.

Why is the category I have assigned via the mobile app not syncing back to the desktop app

To answer your other question, I have 8 accounts included in the sync to mobile

Thanks!
Ronnie Mills

Quicken_Tyka

Hello @RK Mills

Thank you for taking the time to respond, although I apologize for the delay.

While the entire transaction may not be missing a portion of the information is missing. 

I would still suggest attempting the recommended steps if the trouble persists, I would contact support directly for advanced troubleshooting steps.

https://www.quicken.com/support#contact-support

Thank you,

-Quicken Tyka

RK Mills

It appears to be working now. Thanks!