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Quicken Classic for Windows
Errors and Troubleshooting (Windows)
A Category assigned via the mobile app is not synching back to my Quicken desktop database
RK Mills
After assigning a category to a debit card transaction using the iPhone app, this category assignment is not being synched back to my Quicken Desktop.
Has anyone else seen this behavior?
Find more posts tagged with
QWIN - Mobile/Web Sync
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Accepted answers
Quicken_Tyka
Hello
@RK Mills
Thank you for taking the time to respond, although I apologize for the delay.
While the entire transaction may not be missing a portion of the information is missing.
I would still suggest attempting the recommended steps if the trouble persists, I would contact support directly for advanced troubleshooting steps.
https://www.quicken.com/support#contact-support
Thank you,
-Quicken Tyka
RK Mills
It appears to be working now. Thanks!
All comments
Quicken_Tyka
Hello
@RK Mills
Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
I would start by taking a look at the steps outlined
here
particularly the steps under " I am Missing Transactions On the Mobile App."
May I also ask how many accounts do you have synced to mobile?
Please let me know how it goes!
Thank you,
-Quicken Tyka
RK Mills
Thanks Tyka. The issue is not that I am missing a transaction on the mobile app. I see the transaction in the mobile app. The issue is that the category I have assigned to the transaction in the mobile app is not appearing as the assigned category once I view the same transaction via the desktop app after a cloud sync.
Why is the category I have assigned via the mobile app not syncing back to the desktop app
To answer your other question, I have 8 accounts included in the sync to mobile
Thanks!
Ronnie Mills
Quicken_Tyka
Hello
@RK Mills
Thank you for taking the time to respond, although I apologize for the delay.
While the entire transaction may not be missing a portion of the information is missing.
I would still suggest attempting the recommended steps if the trouble persists, I would contact support directly for advanced troubleshooting steps.
https://www.quicken.com/support#contact-support
Thank you,
-Quicken Tyka
RK Mills
It appears to be working now. Thanks!
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