Quicken for Mac 2020 Premier, Corrupt account/data and exporting to Windows to "clean" file

djbenedetti

Using Quicken for Mac 2020 Premier. I had an issue where an account would not connect to my bank. We tried deactivating the account but I could not then reactivate that account. Talking with Premier quicken help via phone they had me export my file to to windows format. Then import my file from that windows file. I then added the same account again, dragged all transactions from the old account to the new account and then deleted the old account. That seemed to clear up the problem. Quicken help said that process strips off non essential information and "cleans" the file. I had a similar occurrence again. How often do I need to "clean" my file?

smayer97

First, your export was not to a Windows file but to a QXF or Quicken Transfer Format. One of its uses happens to be to transfer to Quicken for Windows. That said, this is a drastic move can be used to solve some problems, since it does "clean" the data file, is not something that would need to or should be done with any frequency, and really ought to be used as a last resort.

Glad it solved your issue.

smayer97

First, your export was not to a Windows file but to a QXF or Quicken Transfer Format. One of its uses happens to be to transfer to Quicken for Windows. That said, this is a drastic move can be used to solve some problems, since it does "clean" the data file, is not something that would need to or should be done with any frequency, and really ought to be used as a last resort.

Glad it solved your issue.