iOS app no longer syncing
I set up Quicken sync Windows 10 & iOS when I bought my Quicken service in January 2019. I am now travelling in Mexico and need to check my Quicken accounts but the records available stop at 27 Dec 2019. I have noticed that the web backup is no longer offered when I exit the Windows 10 app. I’m guessing there’s nothing to be done until I return home and can reactivate the sync from my desktop?
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Best Answer
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Hello @WalterRaymond,
Thank you for taking the time to visit the Community and post your issue, although I apologize that you have not yet received a response.
To clarify, have you been entering transactions on the Quicken Mobile App while away, or are you anticipating that they will download from your financial institution(s) automatically?
Unfortunately, when dealing with Quicken Cloud sync issues, you would need to be in front of your primary desktop file in order to perform most troubleshooting steps.
Please see this FAQ for more details on how the Quicken Cloud Sync works and what is accessible via the Quicken Mobile App.
You may consider signing out and then back into the Quicken Mobile App to see if that kicks the syncing process into gear.
Otherwise, I suggest taking a look here for troubleshooting steps if the issue persists once you return home from your travels.
Hope this helps!
-Quicken Natalie
5
Answers
-
Hello @WalterRaymond,
Thank you for taking the time to visit the Community and post your issue, although I apologize that you have not yet received a response.
To clarify, have you been entering transactions on the Quicken Mobile App while away, or are you anticipating that they will download from your financial institution(s) automatically?
Unfortunately, when dealing with Quicken Cloud sync issues, you would need to be in front of your primary desktop file in order to perform most troubleshooting steps.
Please see this FAQ for more details on how the Quicken Cloud Sync works and what is accessible via the Quicken Mobile App.
You may consider signing out and then back into the Quicken Mobile App to see if that kicks the syncing process into gear.
Otherwise, I suggest taking a look here for troubleshooting steps if the issue persists once you return home from your travels.
Hope this helps!
-Quicken Natalie
5
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