Actuals for some categories are twice what they should be

Chuckco

In the Planning/Budget view, I have some categories which show double the amount for actuals. The Transactions view shows the correct transactions and the correct amount. However, in the main planning/budge view, the actuals are double.

I have a screen shot but not sure how to post here.

UKR

How to attach image snapshots to Community posts (Windows)

https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windows#latest

Chuckco

Thanks UKR ... however, I do not see the options allowing for uploading of attachments. The only option I see is the ability to insert a smiley face.

UKR

As a new user you may not have the full set of options yet. Until then, try to either drag and drop the image into the comment box or try Copy (CTRL-C) and Paste (CTRL-V)

Chuckco

The attached is an illustration of the issue

UKR

In addition to the two register transactions, are there also scheduled reminders due in the same month, but not yet recorded?

Chuckco

Yes there are scheduled reminders but they were already recorded. The two register transactions were a result of the reminders.

UKR

Without seeing and working with your data file, I can't say what's causing this problem.

First let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
Please perform all the steps in this document:
Troubleshooting 101 - Fixing Software Installation and Data File Problems

If that doesn't resolve the issue, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Phone support is only available during posted business hours. The phone number can found at this website.
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

Chuckco

Thanks for the help. Really appreciate it. Did the troubleshooting 101 step and the double entry in actuals still exist ... I will try giving Quicken a chat. Thanks again.