Why is my ending balance much greater than my online balance?

Question

Hello! I am new to Quicken and I am trying to learn it to the best of my ability. When I look at my savings account balance (linked with Express Web Connect) it is well over what my online and current balance is. It is showing that the account was opened well after it was actually opened and is showing that it opened with a lot more than the it had in it at the time. I am trying to resolve this issue and have not been able to find any useful information anywhere. Any help would be greatly appreciated!

Sherlock · Accepted Answer

You may want to review the built-in Help documentation:  Press F1

Note: When we add a bank account register to Quicken, we need to establish an initial balance unless the register will contain the entire transaction history of the account. This is achieved using a self-transfer transaction and, typically, the Opening Cash Balance transaction is entered as the first transaction in the register.  If the transaction is not correct, I suggest you edit the transaction appropriately.