I installed the Starter version of Quicken from Turbo Tax, now I can't access my Deluxe version.

pminotti

I tried to input my registration number and I'm told it's in use. I tried to reinstall from Amazon and still get stater version. I am unable to access my Edward Jones accounts

Tom Young

You can only have one version of Quicken installed, typically.  So installing Starter uninstalled Deluxe.  You need to uninstall Starter and reinstall Deluxe to get to the Investment Accounts.

thecreator

Hi @pminotti ,

Start over with the product, then restore your Manual Backup File.

See this procedure:  https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

splasher

Did you install the Starter Edition with a different Quicken Id (QID) than the one associated with the Deluxe Edition?

If you did, you have changed the QID associated with the installed version.  What you need to do is go to Edit->Preferences->Quicken Id and "login as different user"" using the QID for the Deluxe Edition.

There is NO re-install required, just changing the QID associated with the installed program, because Quicken installs the WHOLE program and the QID decides which features you can access..

Tom Young

You can only have one version of Quicken installed, typically.  So installing Starter uninstalled Deluxe.  You need to uninstall Starter and reinstall Deluxe to get to the Investment Accounts.

Ps56k2

Why would you install the Starter version -
when you already had the Deluxe version.

thecreator

Hi @pminotti ,

Start over with the product, then restore your Manual Backup File.

See this procedure:  https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

splasher

Did you install the Starter Edition with a different Quicken Id (QID) than the one associated with the Deluxe Edition?

If you did, you have changed the QID associated with the installed version.  What you need to do is go to Edit->Preferences->Quicken Id and "login as different user"" using the QID for the Deluxe Edition.

There is NO re-install required, just changing the QID associated with the installed program, because Quicken installs the WHOLE program and the QID decides which features you can access..

pminotti

Thanx all for your help!!! Everything is all better now!!

Tom Young

"There is NO re-install required, just changing the QID associated with the installed program, because Quicken installs the WHOLE program and the QID decides which features you can access.."

How does this work for an expired/sunsetted version that's a higher level version than the newly purchased and installed version?  I assume that Quicken does delete the old program and installs the current version, but logging in with the old Quicken ID in effect upgrades the version the user purchased to the higher level old version? 

splasher

@pminotti
For the next person with this issue, what did you do to resolve it?