Downloads from Tangerine and Capital One Accounts

Downloads from Tangerine and Capital One Accounts fail to download even though indications are that downloads were successful. This has been on going since last Nov


  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @ernie

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response. 

    We will need a bit more information to be able to assist. Please take a moment to review the information here and post back with the year and version of Quicken you are currently running.

    Please include any error messages you have received as well.

    The more information you can provide regarding this issue will help the Community to better understand and assist.

    Thank you,

    -Quicken Tyka

  • NotSoFast
    Do you get this response:

    Download Unavailable!
    Quicken is unable to ..........

    I have been using this workaround.

    1. Open the downloaded file with TextEdit
    2. Find the field :”FI><INTU.BID>10951”
    3. Change the “10951” to a number that works. (You can find a number that works from another download from a different financial institution. I use 00005.)
    4. Reopen the file, you should see

    1 Account Found
    Add or link the accounts you would like added to Quicken.

    With the drop boxes displayed you should be able to link the file to the account you want. The Action dropbox should display your existing accounts.
    5. In future, you just need to download, change the FI>INTU.BID> field and reopen.
This discussion has been closed.