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Problem with errant printing on invoices
I recently switch to the subscription Quicken for Home and Business from the 2016 version. Now when I print invoices I ALWAYS get two extra things that print. At the bottom of the invoice inn the box for Total, it ways prints as "Total()". I have no idea where the parenthesis comes from. In addition, in a box below Total is a box with "Balance Due". The Baalnce Due is not visible when I create an invoice template, so I have no idea where it comes from. Is this a bug in the software. Does anyone have suggestions? [I started over with a new template, and the same thing happens. Ugh!!! Des :( tin
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Comments
Thank you for taking the time to share the details of this issue with the Community, although I apologize that you have not yet received a response.
The "Balance Due" field is included on the invoice by default and cannot be removed, I apologize.
The purpose of this field is to help track any received payments for the invoice and show the current amount due versus the originally owed total amount.
Once a payment has been applied to the invoice, the Balance Due field reduces to display the remaining owed balance.
I also attempted to replicate the issue with the parenthesis in the Total field, but unfortunately cannot.
May I ask, what release version is Quicken installed to? If you aren't sure this information may be found in the Help > About Quicken menu.
If you haven't already I would also recommend running the Validate & Repair tool (File > File Operations > Validate & Repair) to check for any data file issues that may be causing the parenthesis.
When the validation has completed, a data log will open that details what, if anything, was found and repaired, this log may be saved for later, but when ready please close and then re-open Quicken.
Does the parenthesis still appear in the Total field of the invoice?
Please let us know, thank you.
Sarah
or
Total (€)
or whatever currency symbol is associated (see Currency List) with your account's selected currency.