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How can I get the account information to show up when using the Reconcile Account tool?

I've been using Quicken for a long time, and it was working fine until recently. Now, when I try to reconcile an account, the information entered into the account does not show up. I have not changed any settings intentionally, but perhaps I may have done something without realizing. I do not use automatic downloads, prefer to enter bank statement information manually. Can anyone help?

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