I can't download Quicken for Mac 15.4. I'm running v15.3 and get told I'm current. Help!

msmensik

I try to update v15.3 and am told I'm current. Trying to use data file last backed up on other computer running v15.4, and get message the I need to update v15.3!!

jacobs

I'm guessing you're just using the wrong numbers here: 5.14.3 is the current version, and a staged release of version 5.15.0 recently began.

When Quicken does staged releases, they allow a small number of people to receive the update and then pause to see if those users report any major problems that weren't discovered during beta testing. After a few days, they allow more people to receive the update, and if things are still good, they release it to everyone.

They apparently did the first staged release of 5.15.0 on Friday, and they're paused now until Monday, most likely. So if you downloaded the update to version 5.15.0 on Friday, and are now trying to download it on another computer, it is correctly telling you version 5.14.3 is the latest available.

If you have 5.15.0 on one computer and 5.14.3 on the other computer, the easiest thing to do is to wait a few days until you can update the 5.14.3 computer to 5.15.0. But if you can't wait, you have two options:

(1) Copy 5.15.0 from the computer which has it to the one which doesn't. On the computer with 5.15.0, quit Quicken, open your Applications folder and locate the Quicken application, click on it once and select Compress from the File menu. The resulting Quicken.zip file can be moved to the other computer, either with a flash drive or by file sharing between the computers. Once you have Quicken.zip on the computer with Quicken 5.14.3, double-click on the Quicken.zip file to decompress it, and drag it to the Application folder. It will tell you there's an older version of Quicken, and you should tell it to replace Quicken. Now you can launch Quicken, and it will be the 5.15.0 version running.

(2) Revert to version 5.14.3 on the computer which has 5.15.0 installed. You need to restore both the application and the data file you were using before the update. To file the old data file, in the Finder hold the Option key and select Library from the Go menu. Open the Application Support folder, and in that, open the Quicken folder. Now open the Backups > Automatic Backups folder and look for the file starting with "BACKUP (Pre-Update) -" that has a date of February 28 or 29. This is a copy of your data file in 5.14.3 format created as Quicken installed the update. To retrieve the 5.14.3 application, open your Trash, because when Quicken updated, it moved the version 5.14.3 app to your Trash. Pull it out of there and drag it to the Applications folder, replacing the newer 5.15.0 application. Finally drag the backup data file icon onto the Quicken icon, so that Quicken launched with the 5.14.3 data file. Once it's open, you'll want to use File > Rename in Quicken to change the name of your data file back to your normal name for your data file, so it's not "BACKUP (Pre-Update)…" 

jacobs

I'm guessing you're just using the wrong numbers here: 5.14.3 is the current version, and a staged release of version 5.15.0 recently began.

When Quicken does staged releases, they allow a small number of people to receive the update and then pause to see if those users report any major problems that weren't discovered during beta testing. After a few days, they allow more people to receive the update, and if things are still good, they release it to everyone.

They apparently did the first staged release of 5.15.0 on Friday, and they're paused now until Monday, most likely. So if you downloaded the update to version 5.15.0 on Friday, and are now trying to download it on another computer, it is correctly telling you version 5.14.3 is the latest available.

If you have 5.15.0 on one computer and 5.14.3 on the other computer, the easiest thing to do is to wait a few days until you can update the 5.14.3 computer to 5.15.0. But if you can't wait, you have two options:

(1) Copy 5.15.0 from the computer which has it to the one which doesn't. On the computer with 5.15.0, quit Quicken, open your Applications folder and locate the Quicken application, click on it once and select Compress from the File menu. The resulting Quicken.zip file can be moved to the other computer, either with a flash drive or by file sharing between the computers. Once you have Quicken.zip on the computer with Quicken 5.14.3, double-click on the Quicken.zip file to decompress it, and drag it to the Application folder. It will tell you there's an older version of Quicken, and you should tell it to replace Quicken. Now you can launch Quicken, and it will be the 5.15.0 version running.

(2) Revert to version 5.14.3 on the computer which has 5.15.0 installed. You need to restore both the application and the data file you were using before the update. To file the old data file, in the Finder hold the Option key and select Library from the Go menu. Open the Application Support folder, and in that, open the Quicken folder. Now open the Backups > Automatic Backups folder and look for the file starting with "BACKUP (Pre-Update) -" that has a date of February 28 or 29. This is a copy of your data file in 5.14.3 format created as Quicken installed the update. To retrieve the 5.14.3 application, open your Trash, because when Quicken updated, it moved the version 5.14.3 app to your Trash. Pull it out of there and drag it to the Applications folder, replacing the newer 5.15.0 application. Finally drag the backup data file icon onto the Quicken icon, so that Quicken launched with the 5.14.3 data file. Once it's open, you'll want to use File > Rename in Quicken to change the name of your data file back to your normal name for your data file, so it's not "BACKUP (Pre-Update)…" 

jacobs

@RickO Beat ya!