error when downloading from AACU: Partial download (-28) CP_SERVER_ERROR:ccclient.203

Jerry Byrum

What is causing this error message when I update/download from the American Airlines CU, image of message is attached

Quicken_Natalie

Hello @Jerry Byrum,

Thank you for taking the time to report this issue to the Community, although I apologize that you have not yet received a response.

What version/release of Quicken are you using? You can find that by going to Quicken>About Quicken. Also, please see this FAQ for details on adding more information to your post so that other Community members are best able to assist you.

If you have not already done so, please see the information and follow the steps outlined here to troubleshoot the -28 error that you're receiving in Quicken.

Let us know how it goes!

-Quicken Natalie

Quicken_Natalie

Hello @Jerry Byrum,

Thank you for taking the time to report this issue to the Community, although I apologize that you have not yet received a response.

What version/release of Quicken are you using? You can find that by going to Quicken>About Quicken. Also, please see this FAQ for details on adding more information to your post so that other Community members are best able to assist you.

If you have not already done so, please see the information and follow the steps outlined here to troubleshoot the -28 error that you're receiving in Quicken.

Let us know how it goes!

-Quicken Natalie

Jerry Byrum

Info omitted earlier.

Quicken Mac 2020 Deluxe 5.15.0 (Build 515.32908.100)
Mac OS X 10.15.3
USA

Quicken_Natalie

Hello @Jerry Byrum,

Thank you for providing the requested information and I apologize for the missing link.

I have gone ahead and edited my initial response to include the link for the Support Article, which can also be accessed here:

https://www.quicken.com/support/error-28-29-and-32-quicken-mac

Please let us know if these steps help to resolve this matter for you!

Thank you,

Quicken Natalie

Jerry Byrum

Thank you Natalie. I tried updating again just now and everything seemed to work ok.

Jerry Byrum

I guess I spoke too soon as I still have a problem trying to connect to AAFCU. I tried the steps in the link you suggested but since it cannot connect it goes nowhere. the error message is attached. I have submitted it to Quicken Support.

Quicken_Natalie

Hello @Jerry Byrum,

Thank you for following up with additional information, although I apologize that you're continuing to experience issues connecting with American Airlines Federal Credit Union in Quicken.

If you don't mind me asking, how did you submit the information to Quicken Support? I don't see any recent interactions with Support, using the email address associated with your Community Account, and I want to be sure that you are able to properly pursue a resolution for this.

If you have not already done so, I suggest contacting Support directly by either phone or chat, so that the appropriate troubleshooting pathway can be followed and this can potentially be escalated if it is unable to be resolved.

https://www.quicken.com/support#contact-support

Thank you,

Quicken Natalie

Quicken_Natalie

Hello @Jerry Byrum,

To follow-up,  it looks like you reported a problem through Quicken and we were able to find the submission and identify the error in your Logs as a 102 error.

Please see the information and follow the steps that are available here to troubleshoot this.

If the issue persists after completing these steps, I suggest contacting Support directly for a potential escalation, as mentioned above.

Please let me know if you have any questions or if there is anything more that I or the Community can assist you with!

-Quicken Natalie

Jerry Byrum

Natalie,
Thanks again for your response. I tried the steps in the ink you provided and I can get no further than the “Server communication error 203” as shown in the attached screenshot. I will give support a call to pass it on to them.