investments downloading, incorrectly identified

wjb727

Downloading my investments and trades from Mass Mutual, I'm finding my trades show up as Fidelity Growth and Income sold to purchase a stock. I don't use Fidelity Growth and Income. I use Fidelity Income money market to buy my stocks. I have a problem with this and would like to know if anyone else is seeing problems with identifiers being misidentified and then, is there a solution to that problem?

Frankx

Hi @bill,

Sorry that you are having issues wit your investments. It would be helpful if you could provide some additional information to help us understand what's happening.

For example - you selected "... (Quicken on the Web)" are these issues only appearing when you are accessing your information via "Quicken on the Web" or are the issues also appearing in your desktop application?

Also, if you can provide the information referenced in this link, it will be very helpful... https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

Thanks,
Frankx

wjb727

Q:2020
R25.18
Build 27.1.25.18
on Win10, ver 1909
desktop application
Hope all this helps. I don't know if the problem is with the investment company or downloading into Q. This has been going on for months and I haven't been able to get an answer. My money market funds download as Fidelity Growth and Income Fund vice FDRXX (a money market fund). All I want is accuracy and that, I am not getting.

Frankx

Bill,
When you access your investment account(s) (and download transactions into Quicken) are you using the "Wealthscape Investor" site to login?  Also you said this has been "going on for months" - do you have a date when the problem started (even an approximate date may help.

Let me know.

Frankx

wjb727

10/17/2019

Quicken_Tyka

Hello @Bill

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a follow-up response.

At this time I would recommend contacting support directly for advanced troubleshooting steps.

https://www.quicken.com/support#contact-support

Quicken Care has the tools to review and research this issue further.

Thank you,