Morgan Stanley Accounts not downloading.
Jay Berman
Member ✭✭
I am a long time quicken user, Currently I am on Quicken Windows 2017, using windows 10 in a Parallels Virtual machine. I was getting the OL-332 error that was resolved in mid February. I am still not able to download my transactions in multiple accounts. I no longer get an error message just no transactions. I am currently entering manually but this is really a pain. I have gone into online center and updated but it does not seem to make a difference. Nothing has changed all passwords work and I have complete access on the web but Morgan Stanley does not seem to have web connect. All my credit cards and other bank accounts work just fine. I have tried deactivating and activating but nothing seems to work I would appreciate any help.
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Best Answer
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Hello @Jay Berman
Thank you for the response, although I am sorry to hear that the trouble continues to persist.
At this time I would recommend contacting support directly for advanced troubleshooting steps.
https://www.quicken.com/support#contact-support
Quicken Care has the ability to initiate a screen share to view the issue in real-time to review and research this further.
Thank you,
-Quicken Tyka
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Answers
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Hello @Jay Berman
Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
If you haven't done so already, please attempt to update the accounts one at a time through the "Update Now" option in the register.- Open the transaction register for the account with the error message.
- Click the Gear Icon in the upper right of the register and select Update Now.
- Follow the on-screen instructions to complete the update.
Please let me know!
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Thanks for the reply I have no transactions no quotes and no error messages.0
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Today several accounts dowloaded investment transactions but no cash transactions in the linked accounts.0
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Hello @Jay Berman
Thank you for the response, although I am sorry to hear that the trouble continues to persist.
At this time I would recommend contacting support directly for advanced troubleshooting steps.
https://www.quicken.com/support#contact-support
Quicken Care has the ability to initiate a screen share to view the issue in real-time to review and research this further.
Thank you,
-Quicken Tyka
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It worked for a few days and now is not working again.
I tried updating eating individually without using onestep update.0 -
I am not getting an error message just says 0 transactions0
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last week I upgraded to subscription from my 2017 windows version. I am still having problems with downloading cash transactions in one of my accounts although investment transactions download there are no error messages.0
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Same issue here. No error messages. Update Now is successful, but there are recent transactions that are not downloading. I have reset my account and have deactivated it and setup online downloads again. Sometimes doing this makes things work again, but not all the time. I also have several Morgan account with one being a margin line. I know Morgan recently updated their site, and I feel like I have ben having issues since then.0
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*** Reposting ***
Same issue here. No error messages. Update Now is successful, but there are recent transactions that are not downloading. I have reset my account and have deactivated it and setup online downloads again with mixed results. I also have several Morgan accounts with one being a margin line. I know Morgan recently updated their site, and I feel like I have been having issues since then. I did find that if I disable downloads on my credit line, downloads work for my other accounts. Odd.0 -
I am still having an issue with the cash accounts not downloading. Will try and call MS on Monday but not confident they can help.0
This discussion has been closed.