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Corrupted Custom categories & sub categories when updated to 5.15.1

I had created numerous custom categories with an *. For example *Supplies . By adding the * I was able to keep all of my preferred categories at the top of the pulldown menu. Everything was fine with ver 5.15 but 5.15.1 destroyed all of those eliminating the * and adding all sorts of alphanumeric garbage to sub categories. Fortunately I was able to restore the older Quicken app and data file from my backup drive. The last time an update destroyed categories it changed all my transactions to "Uncategorized".
Any thoughts?
Robert
Any thoughts?
Robert
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Best Answer
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John_in_NC SuperUser, Mac Beta Beta
I suspect cloud data corruption.
I would restore from the good backup, and BEFORE you make any online attempts, you navigate to Quicken:Prefences:Connected Services and choose the option to reset cloud data.
(Your data will remain-this uploads a fresh copy to the cloud.)5
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Answers
If it were I, I would restore from a known healthy backup. Then, and before you attempt any transaction update or sync, I would go to Preferences:Connected Services and choose to reset cloud data:
This won't alter your desktop data, but will restore a fresh copy of uploaded data (and categories) to the Cloud. After a reset, give it a few minutes and then try a transaction update/sync and see how your categories look.
If you have time, I'd suggest trying the update again to see if the same problem occurs. (If so, you can quickly jump back to the 5.14.3 app and your current data file.) That would at least rule out the one-time glitch possibility.
@Lynette Jacobi I haven't heard of anything like what you describe before. Can you post a screen shot (without any personal details) to illustrate what you describe?
Thank you for the detailed comment.
I am strictly a desktop user, only connecting to the web for transaction downloads and version updates. No mobil or cloud for me. I have been using the "*" since the early days of Q2007. It has it has made it through all the conversions and updates until being shredded by 5.15.1.
I had created numerous custom categories with an *. For example *Supplies . By adding the * I was able to keep all of my preferred categories at the top of the pulldown menu. Everything was fine with ver 5.15 but 5.15.1 destroyed all of those eliminating the * and adding all sorts of alphanumeric garbage to sub categories. Fortunately I was able to restore the older Quicken app and data file from my backup drive. The last time an update destroyed categories it changed all my transactions to "Uncategorized".
I have been using the "*" since the early days of Q2007. It has it has made it through all the conversions and updates until being shredded by 5.15.1.
If I do try updating again with no success I will attach some screenshots.
In your screenshot, this appears to be a checking account; in the real world, is this a checking account or a credit card account? What happens if you manually edit those transactions to be in the correct column. Do the next transactions you enter or download come in correctly?
I would restore from the good backup, and BEFORE you make any online attempts, you navigate to Quicken:Prefences:Connected Services and choose the option to reset cloud data.
(Your data will remain-this uploads a fresh copy to the cloud.)