Has anyone else had QDF files deleted (or missing) after "updating" to the subscription service?

I recently moved to the subscription service & downloaded the new Quicken (Premier). After starting SW as an Existing Quicken User, I tried to load my QDF file only to find out there aren't any - anywhere on my PC!! Unfortunately, my backup file is very old (2 years). Any suggestions?? Any hidden files that may have my data??
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Comments

  • GeoffG
    GeoffG SuperUser ✭✭✭✭✭
    Quicken installer does NOT delete user files. You need to perform a file search to identify where the files are located. Normally this should be in your documents folder under Quicken.
    As to backups, if you are not backing up your data regularly, you risk loosing all history in the event of failure. This is a good time to reassess you backup strategy.
     user since '92 | Quicken Windows Premier - Subscription | Windows 10 Pro version 21H1
  • Mr. O
    Mr. O Member ✭✭
    I'd like to believe that but right now, I don't. And yes, I know it was stupid to not have regular backups...just got lazy. Lesson learned, the hard way.
  • Rocket J Squirrel
    Rocket J Squirrel SuperUser, Windows Beta ✭✭✭✭✭
    Unless you've disabled them, Quicken periodically stores automatic backups in the BACKUP sub-folder of your Quicken data folder.
    Quicken user since version 2 for DOS, now using QWin Premier Subscription on Win10 Pro.
  • Mr. O
    Mr. O Member ✭✭
    Thanks, I looked there first & nothing recent except the old file I restored recently.
  • splasher
    splasher SuperUser ✭✭✭✭
    On the File menu, there is a "find" files, have you tried it?  It searches the whole harddrive.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • Mr. O
    Mr. O Member ✭✭
    Yep, tried that & no luck. Thanks though.
  • GeoffG
    GeoffG SuperUser ✭✭✭✭✭
    In the off chance you were saving off to other than C: do you have multiple drives or were using OneDrive?
     user since '92 | Quicken Windows Premier - Subscription | Windows 10 Pro version 21H1
  • Mr. O
    Mr. O Member ✭✭
    Yes, I have a D: drive & a Free Agent Backup external drive & checked those as well. I wasn't using OneDrive. Thanks.
  • GeoffG
    GeoffG SuperUser ✭✭✭✭✭
    Hmm, very strange not to be able to find these files. You are using *.QDF as your search criteria, right?
     user since '92 | Quicken Windows Premier - Subscription | Windows 10 Pro version 21H1
  • Rocket J Squirrel
    Rocket J Squirrel SuperUser, Windows Beta ✭✭✭✭✭
    @Mr. O are you using some kind of anti-virus software which quarantines files? Maybe your data files are in quarantine.
    That's my last idea. Q does not delete data files. I'm a tester and I uninstall, reinstall, and update Q often, as in probably once a week or so. I've never lost a data file.
    Quicken user since version 2 for DOS, now using QWin Premier Subscription on Win10 Pro.
  • Rocket J Squirrel
    Rocket J Squirrel SuperUser, Windows Beta ✭✭✭✭✭
    GeoffG said:
    Hmm, very strange not to be able to find these files. You are using *.QDF as your search criteria, right?
    *.QDF* will also find backup files.
    Quicken user since version 2 for DOS, now using QWin Premier Subscription on Win10 Pro.
  • Mr. O
    Mr. O Member ✭✭
    Yes, I'm looking for QDF & any Quicken related files. I'll check quarantined files - thanks. That's my last hope.
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