Why can't I open files that were converted up to 2017 before installing 2018?

Why can't I open files that were converted up to 2017 before installing 2018?


  • Quicken_Julio
    Quicken_Julio Employee, Windows Beta, Mac Beta, Canada Beta mod
    Hi @11jump40,

    Thanks for taking the time to post to our Community.

    I would like to gather some more information to better assist you:

    Were you able to open the file(s) in your previous 2017 version and cannot open the file(s) in the new subscription version?

    What type of error or messaging are you receiving when attempting to open the file(s)?

    Where is this file(s) located/stored?

    Responding with this additional information will give us better insight with the issue and the next steps to take. Look forward to hearing from you.
  • 11jump40
    11jump40 Member ✭✭
    No to previous, local hard drive
  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    Did you follow the instructions provided in the image that you posted?
    AND, your image shows that you're running Q2017 ... not Q2018.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • 11jump40
    11jump40 Member ✭✭
    Yes, 2004 will not open the file.
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited March 2020
    Sometimes its just a canned error message -
    when Quicken can't read the data file information,
    and thinks it might be a really old file - like 2004 -
    BUT - it might also be that the file is corrupted - and can't be opened at all...

    QWin - R54.16 - Win10

  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    Hi @11jump40,

    What is the complete file name of the Quicken Data File, you are attempting to open? Ex: Qdata.qdf

    If we know that, maybe we can help you better.

    thecreator - User of Quicken Subscription R53.16 USA

    Windows 10 Pro 32-Bit Build 19045.3693
    Windows 10 Pro 64-Bit Build 19045.3754

  • 11jump40
    11jump40 Member ✭✭
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Usually, when you get this message, the QDF file you are trying to open is damaged in such a way that Quicken cannot read a required control record. Without it, Quicken cannot open the file.
    There is no recourse but to try and find a backup of this data file and restore it. You do have backups, don't you?
  • 11jump40
    11jump40 Member ✭✭
    They are the backup create by Quicken!
This discussion has been closed.