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Is there a Login for Portolio X-Ray?

suepfister

Suddenly I'm getting the following message when I view the Portfolio X-Ray page:
"For your security, you've been logged out of the tool. You have to re-login."

Where is the login for Portfolio X-Ray???

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Accepted answers

Quicken Sarah

Hello All,

Thank you for reporting this issue to the community.

I am also receiving this message in my data file and have reported this issue to our Teams for further investigation.

As soon as an update and/or resolution is received, I'll be back to share.

Thank you again,

Sarah

Quicken Sarah

Hello All,

We have received confirmation that a resolution has been created and is tentatively anticipated to be released Wednesday, 4/1/2020.

We appreciate your patience while this issue has been in progress and will continue to update this post as additional information is received.

Thank you,

Sarah

All comments

artg

@suepfister : I echo your comments; I got the same message this morning (12 March.) When you get some kind of answer please post. Thank you for your original post.

Jim_Harman

I am getting the same message, it must be a general outage.

Quicken Sarah

John King

I am getting same problem.

pgavon

I have the same problem. Timing is very bad for loss of this capability given the market volatility and the potential need to rebalance the portfolio. I hope this issue gets a "high priority" on the list given the implications to quicken users ability to react to stock market volatility.

Jim Crosby

I have been having the same problem for the last few days. Very frustrating.

EGG27182

:o So today I go to check my X-Ray analysis like I've done every week for 5 years, and all of a sudden it is locked out and says I need to log in again, with no way to log in. Others are reporting the same thing. And there is no quicken alert to tell us why this is happening or to get status. Quicken, can you get someone on this and make a status page? And community, is X-Ray working for anyone? I'm wondering if it is a system failure or something affecting only a few of us users.

LCD113

I am having the same problem, called Quicken Premium Support and they advised that they are aware of the problem and are working to resolve this issue.

Tammy Borgnis

I am getting the following error when I click on the "Portfolio X-Ray" tab under Investing.

Can anyone please tell me how to relogin to the Morningstar account? I never signed up for one and there is no option in Quicken.

image.png

Jim_Harman

This is a known problem. Please see this discussion
(Removed-Self-Referencing Link)

Rsta

Morningstar Error - For your security, you've been logged out. You have to re-login.

NotACPA

Known problem. Read and follow this thread for updates.

(Removed-Self-Referencing Link)

Rsta

Me too. You'd think for this premium price service it would work

jsilver123

We all seem to have the same problem. Hope it gets resolved soon.

mikepilo

Portfolio X-Ray suddenly requires a "log-in". Can't see how to do that.

BethR

I'm getting the same problem. It says "For your security, you've been logged out of the tool. You have to re-login." It doesn't give any way of logging in a again and I'm already logged in to Quicken. What do we do?

Don Kelley

Likewise. Same problem symptom, first observed Friday March 13th after 5:00PM CDT.
Select Portfolio X-Ray, then message "For your security, you've been logged out of the tool. You have to re-login." I have logged out of Quicken and re-login. No change in the problem symptom.

Jim_Harman

Known problem. Read earlier in this discussion.

bbbirddog

Me to appears Morningstar aware will be researching fix

jjbbrewer

Any update - it's been a few days since someone first saw this.

DingoBaby

Still looking at this issue here- is Quicken aware and working on it?

mljax

[removed - off-topic/disruptive]

Laserjock

Same issue still occurring through today.

kjbender

I see the moderator is working on it, just want to add to the list of frustrated users. Hope you can fix soon.

sauerld

When i go to the "Investing" Tab, I get the message about/from Morningstar, "For your security, you have been locked out of the tool. You have to re-log in."

sauerld

Not locked out, logged out.

Rocket J Squirrel

We're all seeing that. There is nothing to do but wait for it to be fixed.

DBruce

Same issue here. Been happening for over a month now since March 11. Fix it all ready.

[Edited for accuracy by q_lurker]

lycharp

same here - (Removed-Speculation/Disruptive)

vinsundaram

Get this message when I go to use the portfolio feature:
For your security, you have been logged out of the tool. You have to re-login.