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Is there a Login for Portolio X-Ray?

Suddenly I'm getting the following message when I view the Portfolio X-Ray page:
"For your security, you've been logged out of the tool. You have to re-login."

Where is the login for Portfolio X-Ray???

Best Answers



  • artgartg Member ✭✭✭
    @suepfister : I echo your comments; I got the same message this morning (12 March.) When you get some kind of answer please post. Thank you for your original post.
  • Jim_HarmanJim_Harman SuperUser ✭✭✭✭✭
    I am getting the same message, it must be a general outage.
    -- Jim QWin Premier subscription
  • John KingJohn King Member ✭✭
    I am getting same problem.
  • pgavonpgavon Member
    I have the same problem. Timing is very bad for loss of this capability given the market volatility and the potential need to rebalance the portfolio. I hope this issue gets a "high priority" on the list given the implications to quicken users ability to react to stock market volatility.
  • Jim CrosbyJim Crosby Member ✭✭
    I have been having the same problem for the last few days. Very frustrating.
  • EGG27182EGG27182 Member
    :o So today I go to check my X-Ray analysis like I've done every week for 5 years, and all of a sudden it is locked out and says I need to log in again, with no way to log in. Others are reporting the same thing. And there is no quicken alert to tell us why this is happening or to get status. Quicken, can you get someone on this and make a status page? And community, is X-Ray working for anyone? I'm wondering if it is a system failure or something affecting only a few of us users.
  • LCD113LCD113 Member
    I am having the same problem, called Quicken Premium Support and they advised that they are aware of the problem and are working to resolve this issue.
  • Thomas BorgnisThomas Borgnis Member ✭✭
    I am getting the following error when I click on the "Portfolio X-Ray" tab under Investing.

    Can anyone please tell me how to relogin to the Morningstar account? I never signed up for one and there is no option in Quicken.
  • Jim_HarmanJim_Harman SuperUser ✭✭✭✭✭
    edited March 2020
    This is a known problem. Please see this discussion
    (Removed-Self-Referencing Link)
    -- Jim QWin Premier subscription
  • RstaRsta Member ✭✭✭
    Morningstar Error - For your security, you've been logged out. You have to re-login.
  • NotACPANotACPA SuperUser, Windows Beta Beta
    edited March 2020
    Known problem.  Read and follow this thread for updates.
    (Removed-Self-Referencing Link)

    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • RstaRsta Member ✭✭✭
    Me too. You'd think for this premium price service it would work
  • jsilver123jsilver123 Member ✭✭
    We all seem to have the same problem. Hope it gets resolved soon.
  • mikepilomikepilo Member ✭✭
    Portfolio X-Ray suddenly requires a "log-in". Can't see how to do that.
  • BethRBethR Member ✭✭
    I'm getting the same problem. It says "For your security, you've been logged out of the tool. You have to re-login." It doesn't give any way of logging in a again and I'm already logged in to Quicken. What do we do?
  • Don KelleyDon Kelley Member ✭✭
    Likewise. Same problem symptom, first observed Friday March 13th after 5:00PM CDT.
    Select Portfolio X-Ray, then message "For your security, you've been logged out of the tool. You have to re-login." I have logged out of Quicken and re-login. No change in the problem symptom.
  • Jim_HarmanJim_Harman SuperUser ✭✭✭✭✭
    Known problem. Read earlier in this discussion.
    -- Jim QWin Premier subscription
  • bbbirddogbbbirddog Member
    Me to appears Morningstar aware will be researching fix
  • jjbbrewerjjbbrewer Member
    Any update - it's been a few days since someone first saw this.
  • DingoBabyDingoBaby Member ✭✭
    Still looking at this issue here- is Quicken aware and working on it?
  • mljaxmljax Member
    edited March 2020
    [removed - off-topic/disruptive]
  • LaserjockLaserjock Member
    Same issue still occurring through today.
  • kjbenderkjbender Member
    I see the moderator is working on it, just want to add to the list of frustrated users. Hope you can fix soon.
  • sauerldsauerld Member ✭✭
    When i go to the "Investing" Tab, I get the message about/from Morningstar, "For your security, you have been locked out of the tool. You have to re-log in."
  • sauerldsauerld Member ✭✭
    Not locked out, logged out.
  • Rocket J SquirrelRocket J Squirrel SuperUser, Windows Beta ✭✭✭✭✭
    We're all seeing that. There is nothing to do but wait for it to be fixed.
    Quicken user since version 2 for DOS, now using QWin Premier Subscription on Win10 Pro.
  • DBruceDBruce Member
    edited March 2020
    Same issue here. Been happening for over a month now since March 11. Fix it all ready.

    [Edited for accuracy by q_lurker]
  • lycharplycharp Member ✭✭
    edited March 2020
    same here - (Removed-Speculation/Disruptive)
  • vinsundaramvinsundaram Member ✭✭
    Get this message when I go to use the portfolio feature:
    For your security, you have been logged out of the tool. You have to re-login.
This discussion has been closed.