Is there a Login for Portolio X-Ray?

Suddenly I'm getting the following message when I view the Portfolio X-Ray page:
"For your security, you've been logged out of the tool. You have to re-login."

Where is the login for Portfolio X-Ray???

Best Answers



  • artg
    artg Member ✭✭✭✭
    @suepfister : I echo your comments; I got the same message this morning (12 March.) When you get some kind of answer please post. Thank you for your original post.
  • Jim_Harman
    Jim_Harman SuperUser ✭✭✭✭✭
    I am getting the same message, it must be a general outage.
    QWin Premier subscription
  • John King
    John King Member ✭✭
    I am getting same problem.
  • pgavon
    pgavon Member ✭✭
    I have the same problem. Timing is very bad for loss of this capability given the market volatility and the potential need to rebalance the portfolio. I hope this issue gets a "high priority" on the list given the implications to quicken users ability to react to stock market volatility.
  • Jim Crosby
    Jim Crosby Member ✭✭
    I have been having the same problem for the last few days. Very frustrating.
  • EGG27182
    EGG27182 Member
    :o So today I go to check my X-Ray analysis like I've done every week for 5 years, and all of a sudden it is locked out and says I need to log in again, with no way to log in. Others are reporting the same thing. And there is no quicken alert to tell us why this is happening or to get status. Quicken, can you get someone on this and make a status page? And community, is X-Ray working for anyone? I'm wondering if it is a system failure or something affecting only a few of us users.
  • LCD113
    LCD113 Member ✭✭
    I am having the same problem, called Quicken Premium Support and they advised that they are aware of the problem and are working to resolve this issue.
  • Tammy Borgnis
    Tammy Borgnis Member ✭✭
    I am getting the following error when I click on the "Portfolio X-Ray" tab under Investing.

    Can anyone please tell me how to relogin to the Morningstar account? I never signed up for one and there is no option in Quicken.
  • Jim_Harman
    Jim_Harman SuperUser ✭✭✭✭✭
    edited March 2020
    This is a known problem. Please see this discussion
    (Removed-Self-Referencing Link)
    QWin Premier subscription
  • Rsta
    Rsta Member ✭✭✭
    Morningstar Error - For your security, you've been logged out. You have to re-login.
  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    edited March 2020
    Known problem.  Read and follow this thread for updates.
    (Removed-Self-Referencing Link)

    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Rsta
    Rsta Member ✭✭✭
    Me too. You'd think for this premium price service it would work
  • jsilver123
    jsilver123 Member ✭✭
    We all seem to have the same problem. Hope it gets resolved soon.
  • mikepilo
    mikepilo Member ✭✭
    Portfolio X-Ray suddenly requires a "log-in". Can't see how to do that.
  • BethR
    BethR Member ✭✭
    I'm getting the same problem. It says "For your security, you've been logged out of the tool. You have to re-login." It doesn't give any way of logging in a again and I'm already logged in to Quicken. What do we do?
  • Don Kelley
    Don Kelley Member ✭✭
    Likewise. Same problem symptom, first observed Friday March 13th after 5:00PM CDT.
    Select Portfolio X-Ray, then message "For your security, you've been logged out of the tool. You have to re-login." I have logged out of Quicken and re-login. No change in the problem symptom.
  • Jim_Harman
    Jim_Harman SuperUser ✭✭✭✭✭
    Known problem. Read earlier in this discussion.
    QWin Premier subscription
  • bbbirddog
    bbbirddog Member
    Me to appears Morningstar aware will be researching fix
  • jjbbrewer
    jjbbrewer Member
    Any update - it's been a few days since someone first saw this.
  • DingoBaby
    DingoBaby Member ✭✭
    Still looking at this issue here- is Quicken aware and working on it?
  • mljax
    mljax Member ✭✭
    edited March 2020
    [removed - off-topic/disruptive]
  • Laserjock
    Laserjock Member ✭✭
    Same issue still occurring through today.
  • kjbender
    kjbender Member
    I see the moderator is working on it, just want to add to the list of frustrated users. Hope you can fix soon.
  • sauerld
    sauerld Member ✭✭
    When i go to the "Investing" Tab, I get the message about/from Morningstar, "For your security, you have been locked out of the tool. You have to re-log in."
  • sauerld
    sauerld Member ✭✭
    Not locked out, logged out.
  • Rocket J Squirrel
    Rocket J Squirrel SuperUser ✭✭✭✭✭
    We're all seeing that. There is nothing to do but wait for it to be fixed.
    Quicken user since version 2 for DOS, now using QWin Premier Subscription (US) on Win10 Pro.
  • DBruce
    DBruce Member
    edited March 2020
    Same issue here. Been happening for over a month now since March 11. Fix it all ready.

    [Edited for accuracy by q_lurker]
  • lycharp
    lycharp Member ✭✭
    edited March 2020
    same here - (Removed-Speculation/Disruptive)
  • vinsundaram
    vinsundaram Member ✭✭
    Get this message when I go to use the portfolio feature:
    For your security, you have been logged out of the tool. You have to re-login.
This discussion has been closed.