Keep getting update prompts

Elizabeth Snively
Elizabeth Snively Member
edited May 2022 in Installing and Updating (Mac)
Hi, I keep getting a prompt to install the new version even though I've done it about 8 times already. How can I get this to stop? Thanks.

Answers

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @Elizabeth Snively

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response. 

    If you haven't done so already, I would start by going to File > Save a Back and proceed with uninstalling and reinstalling the application.

    Steps and information on uninstalling/reinstalling are available here.

    Let me know how it goes!

    -Quicken Tyka
    ~~~***~~~
  • jacobs
    jacobs Quicken Mac Subscription SuperUser, Mac Beta Beta
    @Elizabeth Snively When you check Quicken > About Quicken, what version does it show you are running? 

    There is a problem which comes up occasionally where an invisible file in the Applications folder actually prevents a new version Quicken from being installed. Please read this post from a Quicken engineer which describes how to delete the invisible file.
    Quicken Mac Subscription • Quicken user since 1993
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