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HELP Check Pay check did not arrive

Ricardo5000

On or about March 9th, I initiated a credit card payment via the new Check Pay. Everything appeared to have work. I directed the check to be delivered on March 17th. I received a payment status [from Quicken] saying the payment (check) will arrive on March 16th. Everyday (since the 9th) I checked on the status (clicked the little box in the check number column in the register) - it always showed delivery on March 16. Well, here I am March 21st and my credit card company hasn't received their payment.

I have no idea who to call or contact - Quicken PLEASE HELP me

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Accepted answers

Quicken_Tyka

Hello @Ricardo5000

Thank you for taking the time to post your issue to the Community, however, Quicken Care has tools that the Community does not have to look into this issuer further.

Support can be reached on Monday at the link below.

https://www.quicken.com/support#contact-support

*Please note, support hours have temporarily changed*

Quicken Phone and Chat Support will be available from 8 am to 5 pm Monday through Friday (PDT).

Thank you,

-Quicken Tyka

All comments

Ps56k2

just to clarify - was it the electronic Quick Pay -
or the physical paper Check Pay mailed to the payee

Ricardo5000

A check payment to a physical address.

Ricardo5000

A paper check mailed to a physical address initiated from my Windows 10 desktop latest version of Quicken bill pay: option Check Pay. (Check Pay: Send a check to anyone in the United States with an address. The check is sent through a Quicken service. You will no longer need to print or mail checks)

All I really want is to talk to someone at Quicken so we can figure this out.

I need a phone number, email, or chat box.

Quicken_Tyka

Thank you,

-Quicken Tyka

kmckinnon

I have same issue with the new Quicken Check Pay. Through my Windows Quicken Premier I made a Check Pay om 3/30/2020. The account I am paying still does not reflect the payment. The payment Status says its been Printed and Delivered to US Mail but does show the Estimated Deliver Date that is described in the Help.

kmckinnon

I meant to say the Status DOES NOT show the Estimated Deliver Date.

kmckinnon

For What it's worth I've reviewed my bank statements and other payments sent via Check Pay have cleared within a reasonable time. So the process appears to work. I'll have to watch my account to see if this Check Pay is just slow due to USPS and/or the biller processing.

kmckinnon

UPDATE: My check finally cleared 14 days after being sent. Was USPS slow or was the Payee slow? No real way to know.