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unable to set up account downloads after upgrade to 2020

Chris McGlone
Member ✭✭
I recently upgraded to 2020. After installation it would not perform one-step update, saying that Quicken online services were temporarily unavailable and to try after 10 minutes. I found a support answer that said I need to deactivate all the accounts, then reactivate them. When trying to reactivate them, I discovered that they would not reconnect. I tried Wells Fargo, Chase, and American Express, with no success--nothing happens after hitting the "connect button"
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Best Answers
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I haven't seen anyone else have this same issue - have you tried customer support? That may be the quickest way to fix this - here's a link to both Chat and Live Help: https://www.quicken.com/support#windows
Let us know how it goes.
Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004
- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -5 -
customer support fixed it. Had to restore data file from backup.0
Answers
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If you haven't already, I suggest you reset the Quicken ID associated with the data file:
- Select Edit > Preferences...
- Select Quicken ID, Sync & Alerts
- Select Sign in as a different user
- Enter yes
- Select Sign Out
- Sign in with your Quicken ID
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Well, that made absolutely no difference. Still the same error message: "Quicken's Online service is unavailable at this time. Please wait at least ten minutes..."
I'm still trying to reactivate the accounts, but whenever I click the "connect" button it flashes and does nothing.0 -
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004
- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -0 -
I was using 20170
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I haven't seen anyone else have this same issue - have you tried customer support? That may be the quickest way to fix this - here's a link to both Chat and Live Help: https://www.quicken.com/support#windows
Let us know how it goes.
Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004
- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -5 -
customer support fixed it. Had to restore data file from backup.0
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Glad that worked out for you. In record time, too!!
Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004
- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -0
This discussion has been closed.