unable to set up account downloads after upgrade to 2020

Chris McGlone

I recently upgraded to 2020. After installation it would not perform one-step update, saying that Quicken online services were temporarily unavailable and to try after 10 minutes. I found a support answer that said I need to deactivate all the accounts, then reactivate them. When trying to reactivate them, I discovered that they would not reconnect. I tried Wells Fargo, Chase, and American Express, with no success--nothing happens after hitting the "connect button"

Frankx

I haven't seen anyone else have this same issue - have you tried customer support?  That may be the quickest way to fix this - here's a link to both Chat and Live Help: https://www.quicken.com/support#windows

Let us know how it goes.

Frankx

Chris McGlone

customer support fixed it. Had to restore data file from backup.

Sherlock

If you haven't already, I suggest you reset the Quicken ID associated with the data file:

1. Select Edit > Preferences...
2. Select Quicken ID, Sync & Alerts
3. Select Sign in as a different user
4. Enter yes
5. Select Sign Out
6. Sign in with your Quicken ID

Chris McGlone

Well, that made absolutely no difference. Still the same error message: "Quicken's Online service is unavailable at this time. Please wait at least ten minutes..."
I'm still trying to reactivate the accounts, but whenever I click the "connect" button it flashes and does nothing.

Frankx

Hi @Chris McGlone,

Which version of Quicken were you using prior to upgrading to 2020?

Frankx

Chris McGlone

I was using 2017

Frankx

I haven't seen anyone else have this same issue - have you tried customer support?  That may be the quickest way to fix this - here's a link to both Chat and Live Help: https://www.quicken.com/support#windows

Let us know how it goes.

Frankx

Chris McGlone

customer support fixed it. Had to restore data file from backup.

Frankx

Glad that worked out for you. In record time, too!!

Frankx