Why is there a charge from quicken on our bank account for $1.00 ?

dianakohut

Bank charge from quicken for $1.00

Quicken_Tyka

Hello @dianakohut

Thank you for taking the time to visit the Community to post your question.

The one dollar charge is a verification of the credit card on file with your Quicken.com account.  Quicken will perform a pre-authorization transaction to ensure the credit card on your account is up-to-date, so your subscription can be easily renewed.  This typically happens within 15 days of your subscription renewal date.  

https://www.quicken.com/support/why-do-i-see-charge-quicken-100

The charge will be refunded to your account automatically.

I hope this helps!

-Quicken Tyka

Frankx

Hi @dianakohut,

Can you give us some more details so we can try to help you?  Is this a transaction in one of your bank accounts?  Have you recently setup bill pay or transaction downloading, or something similar in Quicken?  Any other details that could possibly be related to this issue will be helpful.

Thanks!

Frankx

dianakohut

I just checked my bank account and saw that there was a charge from quicken for $1.00

dianakohut

Don't know what it was for.

Frankx

Okay, let's take the Q&A approach...

Are you using Quicken Bill Pay or did you recently sign-up for Quicken Bill Manager?

Also, have you recently opened up or made changes to a bank account?  Or have you changed a setting in one of your bank accounts to allow for transfers from one bank to another?

Have you, at anytime in the past, ever seen similar charges in this bank account that related to Quicken (such as a software purchase or upgrade)?

dianakohut

no to all

Frankx

Okay, let me clarify one thing - when you said "I just checked my bank account and saw that there was a charge from quicken for $1.00" - I made an assumption that you were either:
a) looking at your checking account activity on the bank's webpage (i.e. you signed in to your account on-line but outside of Quicken), or
b) you downloaded transactions into Quicken and saw the transaction.

Which is correct - a) or b)?

dianakohut

A is the answer

Quicken_Tyka

Hello @dianakohut

Thank you for taking the time to visit the Community to post your question.

The one dollar charge is a verification of the credit card on file with your Quicken.com account.  Quicken will perform a pre-authorization transaction to ensure the credit card on your account is up-to-date, so your subscription can be easily renewed.  This typically happens within 15 days of your subscription renewal date.  

https://www.quicken.com/support/why-do-i-see-charge-quicken-100

The charge will be refunded to your account automatically.

I hope this helps!

-Quicken Tyka

Ps56k2

Quicken_Tyka said:
The one dollar charge is a verification of the credit card on file with your Quicken.com account.

Too bad there is not an email sent to the Quicken account holder informing them of this "verification" action...  charge + refund

dianakohut

Thank You