During One Step
Update from Quicken on your desktop / laptop, if you get error CC-501,
CC-510 or CC-511 for all of your Express Web Connect - connected accounts from
several banks while other bank accounts using Direct Connect or Web
Connect work OK ...
In case of CC-501, 502, 503, 506 errors from a single bank
deactivate all accounts with
this bank using the same bank logon ID, including any old, long closed, hidden
and forgotten accounts that might still be activated. If you miss one, the
aggregation server involved in handling Express Web Connect - connected
accounts will not start with a clean slate and you will continue to have
problems. When done deactivating, restart Quicken and reactivate accounts.
To deactivate an Account
Go to Tools >
Click Edit for the account you need to change.
Click Online Services tab.
If the account has been activated for Online Bill Payment, deactivate this
Click Deactivate button in Online Setup box.
Repeat for any other accounts that need to be deactivated.
Restart Quicken to make sure that the changes are fully applied.
To (re-)activate accounts for downloading
Create a backup of
your Quicken data file. This is will give you a restore point, should something
go horribly wrong during the next steps.
If you normally automatically accept downloaded transactions into your
registers I recommend you turn this feature off now. The first transaction
download after every activation will download 60 - 90 days worth of
transactions into your account(s). Auto-accepting them will most likely create
a horrible mess that's difficult to undo. You're better off manually reviewing
and accepting or deleting this first batch of downloaded transactions, one by
one. Go into Edit / Preferences /
Downloaded Transactions. Remove the checkmarks from both "After
downloading transactions" settings.
Go to Tools / Add Account to reactivate the accounts. As you go thru the setup
process, Quicken will identify all accounts it can download.
Select an account type, e.g. Checking
Enter the name of your bank and click Next.
Some banks have multiple choices, Consumer vs. Business accounts,
Express Web Connect vs. Direct Connect. Be sure to pick the correct
Enter your credentials, select Save this password (if using password vault) and
You should now see a
list of all accounts found at your bank that you can activate.
If you are activating an existing account, make
sure the dropdown button for that account says LINK. If it says ADD, change it
to LINK and select the correct Quicken account.
If it already says LINK, click the button and select the correct
existing account register. If you do not do this, then the account will be
added as a new account instead of being linked to the existing account
Repeat this step for
each account listed.
Change ADD to IGNORE for any account on the list that you do not want to
activate at this time. You can always come back and activate more accounts
Click Next to continue.
Lynn Day said:
> @Chris_QPW said:[snip]
When are you going to fix this? RRFCU.com has been giving me problems for months..