CC-502 error anyone? Will Intuit ever fix this?

What's up with the CC-502 error with Quicken Deluxe, R25.21. now at least two weeks old? And why only credit unions? Works fine with Citibank and Chase.

Best Answer


  • jfrosty3
    jfrosty3 Member
    The main reason I'm using this is so I can review all of my transactions at my credit union. This is no longer working and I'm beginning to wonder why I should continue to pay for Quicken when I get a CC-502 error. I realize Quicken must play catch up but this is unacceptable as a user and waste of time and money.
  • UKR
    UKR SuperUser ✭✭✭✭✭

    During One Step Update from Quicken on your desktop / laptop, if you get error CC-501, CC-510 or CC-511 for all of your Express Web Connect - connected accounts from several banks while other bank accounts using Direct Connect or Web Connect work OK ...

    • Please do not use any "Reset CC Credentials" instructions found here in the Community or any other methods to correct online banking errors. 
    • Instead, please call Support on the phone (Chat can't help).
      Phone Support has access to a tool that can "reset" the User profile internally on the server.


    In case of CC-501, 502, 503, 506 errors from a single bank deactivate all accounts with this bank using the same bank logon ID, including any old, long closed, hidden and forgotten accounts that might still be activated. If you miss one, the aggregation server involved in handling Express Web Connect - connected accounts will not start with a clean slate and you will continue to have problems. When done deactivating, restart Quicken and reactivate accounts.

    To deactivate an Account

    Go to Tools > Account List.
    Click Edit for the account you need to change.
    Click Online Services tab.
    If the account has been activated for Online Bill Payment, deactivate this service first.
    Click Deactivate button in Online Setup box.
    Repeat for any other accounts that need to be deactivated.
    Restart Quicken to make sure that the changes are fully applied.

    To (re-)activate accounts for downloading

    Create a backup of your Quicken data file. This is will give you a restore point, should something go horribly wrong during the next steps.
    If you normally automatically accept downloaded transactions into your registers I recommend you turn this feature off now. The first transaction download after every activation will download 60 - 90 days worth of transactions into your account(s). Auto-accepting them will most likely create a horrible mess that's difficult to undo. You're better off manually reviewing and accepting or deleting this first batch of downloaded transactions, one by one.  Go into Edit / Preferences / Downloaded Transactions. Remove the checkmarks from both "After downloading transactions" settings.
    Go to Tools / Add Account to reactivate the accounts. As you go thru the setup process, Quicken will identify all accounts it can download.
    Select an account type, e.g. Checking
    Enter the name of your bank and click Next.  Some banks have multiple choices, Consumer vs. Business accounts, Express Web Connect vs. Direct Connect. Be sure to pick the correct one.
    Enter your credentials, select Save this password (if using password vault) and click Connect.

    You should now see a list of all accounts found at your bank that you can activate.
    If you are activating an existing account, make sure the dropdown button for that account says LINK. If it says ADD, change it to LINK and select the correct Quicken account.  If it already says LINK, click the button and select the correct existing account register. If you do not do this, then the account will be added as a new account instead of being linked to the existing account register.

    Repeat this step for each account listed.
    Change ADD to IGNORE for any account on the list that you do not want to activate at this time. You can always come back and activate more accounts later.
    Click Next to continue.


  • Lynn Day
    Lynn Day Member
    > @Chris_QPW said:
    > Whenever you see an error message starting with CC that is an "Express Web Connect" error. Unlike the standardized OFX/QFX protocol that Direct Connect uses, Express Web Connect has no standard.
    > What it is an "agreement" between Intuit and the financial institutions on how to retrieve the transactions from their website. As such each different financial institution can dictate exactly how that should happen. What's more since it is logging into their website it means that if they change how you log in, like adding two factor authentication that will also affect Express Web Connect (but not Direct Connect which has a different server/security system).
    > It isn't complete chaos because of course Intuit will recommend what they would like to the "undecided", and because a lot of the financial institutions actually farm this out to a third party that does if for a lot of financial institutions, and Intuit makes the agreement with that third party.
    > But that means that at any given time something can be changed and Intuit has to play catch up.
    > Note Quicken Inc's part in this is that they pay Intuit for the service, and as such can lobby for their customers (you) to try to get certain problems fixed (provided they even know about them). That is the reason when reporting such problems you should always state what financial institution(s) you are having problems with.

    When are you going to fix this? has been giving me problems for months..
  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    Lynn Day said:
    > @Chris_QPW said:
    When are you going to fix this? has been giving me problems for months..
    WE, including @Chris_QPW, are NEVER going to fix this.  We're other users, not Q, or Intuit employees.
    Also, see this Announcement that's prominently posted at the top of the forum's home page:  and was posted about 90 minutes before your messge.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

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