Quicken Mobile for Android has stopped showing Quicken World Mastercard transaction notifications

boybert

Hello,
Over the past few weeks I've noticed that I am receiving no notifications on my Motorola Moto Z3 Android phone from the Quicken Mobile app when I use my Quicken World Mastercard. I've disabled and re-enabled the card notifications in the Quicken Mobile app settings, but that hasn't made a difference. At this time, I receive a notification 0% of the time. On desktop, I'm using Quicken Mac, recently updated to v. 5.15.2. My Quicken card account shows up correctly, and transactions do post and sync; I just don't receive the instant transaction notifications any more. Any suggestions for how I can fix, or is the problem not with me?
Thanks!

Quicken_Tyka

Hello @boybert

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response. 

If you are still needing assistance, please follow these steps in the Quicken desktop application.

May I ask that you navigate to Quicken > Prefences > Mobile, Web & Alerts.



Please confirm that the checkbox under the mobile column is selected to receive text alerts.

Please let me know how it goes!

-Quicken Tyka

Quicken_Tyka

Hello @boybert

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response. 

If you are still needing assistance, please follow these steps in the Quicken desktop application.

May I ask that you navigate to Quicken > Prefences > Mobile, Web & Alerts.



Please confirm that the checkbox under the mobile column is selected to receive text alerts.

Please let me know how it goes!

-Quicken Tyka