Thank you for
reaching out on the community and telling us about your issue. Were you previously using the mobile version without issue?Have you done a reset on the mobile app just yet? If not I'd advise you to do so. In order to do that in the top left click edit -> Preferences Select the second to last option that says quicken Id, Sync and alerts. There should be an option on the side that says Reset cloud account. Go ahead and do that and follow the prompts. Once that's done sign in and out of the mobile app and check.
Please try that and let me know the results