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Data not downloading from First State Bank

When I sign in to my online banking account then put in my vault password I get a message,
" Quickens online service is unavailable at the time. Please try again later." This has gone on for 2 months. I need to talk to a person to help me with this, I am not computer savvy. Please send me a phone # to call. I know the wait will be long. Thanks Donna

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