Data not downloading from First State Bank

texgal004

When I sign in to my online banking account then put in my vault password I get a message,
" Quickens online service is unavailable at the time. Please try again later." This has gone on for 2 months. I need to talk to a person to help me with this, I am not computer savvy. Please send me a phone # to call. I know the wait will be long. Thanks Donna

Quicken_Julio

Hi @texgal004 ,

Thanks for posting to our Community.

Sorry to hear about the issue you've been facing for a couple months.

If you would prefer to speak with an agent, please contact Quicken Support at (650) 250-1900. You're in luck because our wait times recently have been relatively short.

Sherlock

If you haven't already, you may want to review: https://www.quicken.com/support/quicken-support-options

Quicken_Julio

Hi @texgal004 ,

Thanks for posting to our Community.

Sorry to hear about the issue you've been facing for a couple months.

If you would prefer to speak with an agent, please contact Quicken Support at (650) 250-1900. You're in luck because our wait times recently have been relatively short.

UKR

There are multiple potential solutions posted in this (rather lengthy) discussion

https://community.quicken.com/discussion/7868440/quickens-online-service-is-unavailable-at-this-time-please-try-again-later-we-apologize-for

Please try them, from "log in as different user" over "validate data file" and "fix firewall settings" to "reinstall Quicken", and let us know which one worked for you.