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New install will not run

cdharris

My old PC crashed and I had to buy a new Windows 10 PC amd reinstall Quicken 2017. It appears to install okay, but when I try to open or run it, I get a white screen with this message:

"ERROR: SSL_VERSION_OR_CIPHER_MISMATCH"

I click RETRY and it goes to a blank page with only the tabs FILE and HELP. How do I get past this to run the program? Any suggestions? Thanks.

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Accepted answers

thecreator

Hi @cdharris ,

See this FAQ: https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

Comment back with your exact information.

Example:
Quicken [Year] Quicken [Edition] R3
Windows 10 Pro 64-Bit Build 18965.1005 taken from winver.
[Right-click Windows Start and click run type in winver and click OK]
Include whether it is USA or Canadian Quicken program

Windows 10 Pro 32-Bit Build 18362.295
Quicken 2019 Home & Business R21.16
USA

Working with Quicken 2017, see this procedure: https://community.quicken.com/discussion/7731283/installing-reinstalling-and-upgrading-to-windows-quicken-2017-versions-procedural-adjustment

All comments

Greg_the_Geek

I suggest you open Internet Options, select the Advanced tab, uncheck all the use SSL options, check all of the use TLS options, and select OK.

splasher

Greg_the_Geek said:

I suggest you open Internet Options, select the Advanced tab, uncheck all the use SSL options, check all of the use TLS options, and select OK.

@Greg_the_Geek

You forgot to say where they should do this.

Greg_the_Geek

Opps! Control Panel --> Network and Internet --> Internet Options

cdharris

The only Use SSL option I see was "Use SSL 3.0" and it was already unchecked. All of the Use TLS options were checked except "Use TLS 1.3 (experimental" I checked it and tried to run Quicken but it still doesn't work.

thecreator

miklk

Look at this walk through:

[removed - non-authorized support link]