Why does Quicken crash when I select a specific account

joankmurphy

I select a specific account and my Quicken shuts down. Only with the one specific account

Quicken Anja

Hello @joankmurphy,

Thank you for reaching out to the Community regarding your issue, and I'm sorry to hear that you are experiencing this.

First-- Could you please provide which version release of Quicken you have?
Help > About Quicken

I just have a couple of questions in order to better assist you--
How long have you been experiencing this issue? 
Is the account that's causing the crash larger than other accounts you are able to access within Quicken?

Meanwhile, you can try validating your data file to see if that resolves it by following the steps below--
First, make sure to save a backup of your data file (just in case).
File > File Operations > Validate and Repair > Validate File > Ok

Once the validation is completed, you will receive a data log that you can close, then close the Quicken program. Wait at least 5 seconds, and then reopen the program. Once it opens, go ahead and try to access the account and see if you are able to do so successfully or if the crash issue persists.

Let us know how it goes!

-Quicken Anja

Quicken Anja

Hello @joankmurphy,

Thank you for reaching out to the Community regarding your issue, and I'm sorry to hear that you are experiencing this.

First-- Could you please provide which version release of Quicken you have?
Help > About Quicken

I just have a couple of questions in order to better assist you--
How long have you been experiencing this issue? 
Is the account that's causing the crash larger than other accounts you are able to access within Quicken?

Meanwhile, you can try validating your data file to see if that resolves it by following the steps below--
First, make sure to save a backup of your data file (just in case).
File > File Operations > Validate and Repair > Validate File > Ok

Once the validation is completed, you will receive a data log that you can close, then close the Quicken program. Wait at least 5 seconds, and then reopen the program. Once it opens, go ahead and try to access the account and see if you are able to do so successfully or if the crash issue persists.

Let us know how it goes!

-Quicken Anja