Changed Quicken ID/Email

gogottliebs88

I am a Quicken subscription Windows user and I changed my UserID/Email on the Web. When I opened quicken to do a ones step update it asked for my password under my old ID which does not exist. If I switch user IDs in the preferences to use the new one I lose all my connections. Does this just mean I have to set up the bill reminders to this new ID? IS there an easy fix? I recreated an account using the old ID so I could get into the file but I am no longer going to be using that email account. I need help

Quicken Anja

Hello @gogottliebs88,

Thank you for reaching out to the Community regarding your issue, and I'm sorry that you haven't received a response yet.

I suggest following these steps below first--
Edit > Preferences > Quicken ID, Mobile & Alerts > Sign in as a different user > Type "Yes" > Sign Out > Sign back in with your new Quicken ID and password > Follow the prompts until you are brought back to your data file.

You may at some point be asked to "Change Owner"-- If so go ahead and click on that option and make sure it shows the correct (new) Quicken ID email.

Doing so should not affect any of your account connections. 

Hope this helps, and let us know if you have any further questions or concerns!

-Quicken Anja

Quicken Anja

Hello @gogottliebs88,

Thank you for reaching out to the Community regarding your issue, and I'm sorry that you haven't received a response yet.

I suggest following these steps below first--
Edit > Preferences > Quicken ID, Mobile & Alerts > Sign in as a different user > Type "Yes" > Sign Out > Sign back in with your new Quicken ID and password > Follow the prompts until you are brought back to your data file.

You may at some point be asked to "Change Owner"-- If so go ahead and click on that option and make sure it shows the correct (new) Quicken ID email.

Doing so should not affect any of your account connections. 

Hope this helps, and let us know if you have any further questions or concerns!

-Quicken Anja