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Error CC-503 and CC-506 attempting to download transactions

Sackett

Every time I attempt to log into my bank to download transactions I receive the CC 503 or CC 506 error and the update process shows complete. Sometimes I can troubleshoot and repair the connection but even that is not working now. I talked to my bank and they saw no issues on their end.

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Ps56k2

what bank ?

Sackett

Georgiasown it's a credit union

Quicken Anja

Hello @Sackett,

Thank you for reaching out to the Community regarding your issue, and I'm sorry to hear that you are experiencing this.

Which version of Quicken are you using?
Help > About Quicken

Below are some articles that provide steps on how to troubleshoot these errors--
Click here for CC-503
Click here for CC-506

Hope this helps!

-Quicken Anja

Sackett

Quicken Version R25.21
It seems that my problem started with this update

Quicken Anja

If the troubleshooting steps don't work and you suspect R25.21 is the issue--
You can try reverting back to the previous version release R25.18 which you can download and install from this link.

Should that not help either, then we would recommend reaching out to Quicken Support as the issue may need to be escalated.

-Quicken Anja

Quicken Support Current Hours of Operation:
Monday through Friday
8:00 am to 5:00 pm PDT
Chat will also be available for these hours 7 days a week.

Ps56k2

Sackett said:

Georgiasown it's a credit union

Just adding for general reference -
Are you connecting with Web Connect or Express Web Connect ?
---> Edit Account --> Online Services

06577    06577    06577    Georgia's Own Credit Union    https://www.georgiasown.org/    1-800-533-2062    https://online.georgiasown.org/Authentication    ACTIVE
BANKING&WEB-CONNECT
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT