Error CC-503 and CC-506 attempting to download transactions

Sackett
Sackett Quicken Windows Other Member ✭✭
edited April 2020 in Registers & Transactions (Windows)
Every time I attempt to log into my bank to download transactions I receive the CC 503 or CC 506 error and the update process shows complete. Sometimes I can troubleshoot and repair the connection but even that is not working now. I talked to my bank and they saw no issues on their end.

Comments

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭
    what bank ?
  • Sackett
    Sackett Quicken Windows Other Member ✭✭
    Georgiasown it's a credit union
  • Quicken Anja
    Quicken Anja Moderator mod
    edited April 2020
    Hello @Sackett,

    Thank you for reaching out to the Community regarding your issue, and I'm sorry to hear that you are experiencing this.

    Which version of Quicken are you using?
    Help > About Quicken

    Below are some articles that provide steps on how to troubleshoot these errors--
    Click here for CC-503
    Click here for CC-506

    Hope this helps!

    -Quicken Anja

    -Quicken Anja
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  • Sackett
    Sackett Quicken Windows Other Member ✭✭
    Quicken Version R25.21
    It seems that my problem started with this update
  • Quicken Anja
    Quicken Anja Moderator mod
    edited April 2020
    If the troubleshooting steps don't work and you suspect R25.21 is the issue--
    You can try reverting back to the previous version release R25.18 which you can download and install from this link.

    Should that not help either, then we would recommend reaching out to Quicken Support as the issue may need to be escalated.

    -Quicken Anja

    Quicken Support Current Hours of Operation:
    Monday through Friday
    8:00 am to 5:00 pm PDT
    Chat will also be available for these hours 7 days a week.

    -Quicken Anja
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  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭
    Sackett said:
    Georgiasown it's a credit union
    Just adding for general reference -
    Are you connecting with Web Connect or Express Web Connect ?
    ---> Edit Account --> Online Services
    06577    06577    06577    Georgia's Own Credit Union    https://www.georgiasown.org/    1-800-533-2062    https://online.georgiasown.org/Authentication    ACTIVE        
    BANKING&WEB-CONNECT        
    BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT   


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