Canadian version versus the US version

Question

Hello,
 I recently upgraded from Quicken Starter to the Business and Rental edition.  I logged into my quicken account and upgraded from there.  It took me some time to figure this out but I was sold the US version of Quicken instead of the Canadian one.  I cannot use it with Canadian banks and the currency is in USD.

I have sent in two tickets - this was before I knew why it wasn't working correctly - but have not received any response.  I would like to exchange the US version for the Canadian one; how does one do that? Is there an email I can send the request to perhaps?  I was on hold for 70 minutes today and finally just hung up.

Thanks,
 Sharron

thecreator · Accepted Answer

Hi @sharroncameron ,

Go to: https://www.quicken.com/canada Move the Mouse over Sign in and click My Account.

After signing in, you should be here:  https://www.quicken.com/canada/my-account

You should see Download Quicken. Click Download for Windows and save the Download.

If you don't see Download Quicken, then you purchased from the US site.

https://www.quicken.com/

See this Article:  https://www.quicken.com/support/Terms-and-Conditions-For-Exchanging-Returning-or-Refunding-Quicken-Products

The Home and Business for Canada is $5.00 cheaper that the US.
Canada:  $94.99
USA:         $99.99

Use the procedure to reinstall:  https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions