CC-503 error adding Comenity / Justice CC account

GlennD

The Justice credit card recently moved from Capital One to Comenity. Despite my verifying I have the correct credentials, I keep getting a CC-503 error when trying to add the credit card to my list of accounts.

I have the latest version of Quicken installed on my Win10 device (R25.21).

Quicken_Tyka

Hello @GlennD

Thank you for the response and confirming that you have attempted the available steps for the CC-503 error, although I am sorry to hear that the error continues to persist.

At this point, I would recommend contacting Quicken Support for a review of the logs and a possible escalation to our service providers to resolve.

Thank you,

-Quicken Tyka

Quicken_Tyka

Hello @GlennD

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response. 

if you haven't already, please review the troubleshooting steps available here.

If the invalid login errors persist, I would recommend contacting Quicken Support for assistance with additional troubleshooting steps and/or possible escalation to our service providers to resolve.

Please let us know how it goes, thank you.

-Quicken Tyka

GlennD

Step 1 + 2 were previously done (as mentioned when i said I verified the correct credentials). As this account had not been previously updated through Quicken, step 3 is N/A.

Quicken_Tyka

Hello @GlennD

Thank you for the response and confirming that you have attempted the available steps for the CC-503 error, although I am sorry to hear that the error continues to persist.

At this point, I would recommend contacting Quicken Support for a review of the logs and a possible escalation to our service providers to resolve.

Thank you,

-Quicken Tyka