Unidentified Shares of a Known Security

gwwilliams3

I just started downloading investments on-line (after years of enetering investment transactions manually) but in a few cases Quicken has been creating Placeholder entries that remove a few shares of known security, and replaces them with an equal number of shares of an Uidentifed Security. I can't figure out why, Quicken recognized all of the other shares of that same security, and it recognizes the Trading Symbol when updating prices, asset classes, etc. And the total number of shares of that security were correct before Quicken did this (i.e. the Portfolio View total matced the brokerage statement). For now I have just deleted the Placehoder entries that Quicken created, which fixes it for now. But will this be ongoing problem each time each time I update (or this just an annomoly in the intial download)? I guess we will see?

Sherlock

Quicken matches data for a security received from a financial institution to a security in the data file using a field provided by the financial institution which should be the CUSIP number or an alternate identifier used in the account by the financial institution when the security is not publicly traded. 

The first time we import data for a security, we are prompted to match the imported security to an existing security that is not matched to an online security or to create a new security.  We may clear this linkage by unchecking Matched with online security on the Edit Security Details window.

The placeholder transactions are generated when the security balances as of the date indicated in the imported data does not match the holdings for the account in Quicken.

Based on your description, the implication is that the securities being removed and replaced have been mismatched.  I suggest you clear the linkage of the mismatched securities.  The next time Quicken processes the online security, you should be prompted to match the online security again.