Quicken offers the wrong bank signing for my mortgage

rllewis

My mortgage is with United Wholesale Mortgage. UWM has more than one servicing agent, and Quicken has the wrong servicing agent for my loan. So I can't sign in to the email address they offer.

Quicken only offers UWM’s agent at https://myuwmloan.com. However, the address I have to sign in to is https://uwm.loanadministration.com. The former doesn't recognize my loan; the latter does. Any workaround?

Quicken_Tyka

Hello @rllewis

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

If Quicken is displaying an incorrect Homepage URL, the financial institution will need to report this URL change to the Quicken financial services provider through their account manager.

This is the only method, as the financial institution can confirm that the URL in Quicken is truly incorrect and not just experiencing temporary difficulties. 

https://www.quicken.com/support/quicken-uses-incorrect-url-online-banking

This can also mean that downloading transactions for a mortgage account through UWM is currently unsupported and UWM will need to be contacted to request to add this ability.

I hope this helps!

-Quicken Tyka

rllewis

Now I notice that I AM able to add them in eBill. Just not as a Mortgage.

Quicken_Tyka

Hello @rllewis

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

If Quicken is displaying an incorrect Homepage URL, the financial institution will need to report this URL change to the Quicken financial services provider through their account manager.

This is the only method, as the financial institution can confirm that the URL in Quicken is truly incorrect and not just experiencing temporary difficulties. 

https://www.quicken.com/support/quicken-uses-incorrect-url-online-banking

This can also mean that downloading transactions for a mortgage account through UWM is currently unsupported and UWM will need to be contacted to request to add this ability.

I hope this helps!

-Quicken Tyka

magditsl

Having the exact same issue as @rllewis

Any suggestions on how to best direct the UHM to resolve this?

bfarley64

Any updates on this? I'm having the same problem. I talked to people at both Quicken and at UWM and they both claim it's the other parties issue. Both websites/URLs are correct as UWM services loans both through uwm.loanadministration.com and myuwmloan.com. It seems like there needs to be 2 entries in the bank information for UWM inside Quicken so that both sites are an option for Quicken users. Very frustrating that this isn't working...

NotACPA

If Q needs to add another option for UWM, then UWM needs to inform Q of that.  ONLY UWM can make this request and not customers of either/both products.